IT Technical Account Manager

Location: Beaverton, Oregon

Type: Contract to Hire
Sponsorship Available: No

Pay

$100-120K base (depending on certifications and experience) + Bonus

Benefits

Full benefits

Requirements

• Prior work within a managed services provider environment
• Relevant IT credentials such as Network+, MCP, MCA, MCSE, along with cloud and firewall certifications
• Strong technical background, functioning as a consultative role (virtual CIO)
• Solid familiarity with Microsoft enterprise solutions and broad general IT expertise
• Outstanding communication abilities and experience interacting directly with customers, including explaining technical products in client-friendly terms
• Previous leadership or management experience (significant advantage)

Responsibilities

• Deliver in-depth quarterly consultations to IT clients at advanced technical levels
• Offer technical guidance during early sales cycles, walking clients through the Maturity Model and shaping technology roadmaps
• Collaborate with fellow Technical Account Managers to draft and develop scopes of work for IT application and hardware deployments
• Lead client meetings and strategic planning discussions to retain, satisfy, and grow the account portfolio
• Guide, train, and develop IT Engineers supporting a large team of outside sales professionals
• Cultivate trusted-advisor partnerships with IT service desks, sales teams, and clients
• Build knowledge of key market trends, regulations, and compliance obligations