IT Systems Technician (On Site)

Enable Ministry Partners · Brentwood, TN · 1 mo ago

On-siteInformation TechnologyFull-time

Serving as the initial point of contact for clients seeking remote technical assistance and ensuring reliable technology resolutions.
Building client relationships through the use of active listening and empathetic behavior.
Contributing to a collaborative team environment.
Discovering and implementing resolutions successfully and efficiently through critical thinking skills.
Tailoring explanations of complex technical concepts to meet clients where they are, empowering them by making those concepts easily understandable for all skill levels.

1-2 years in an IT support role troubleshooting Tier I – Tier II tickets or a bachelor’s degree in a technical area of study
Proficient technical skills in the following areas:

Current experience supporting Microsoft 365 applications
Proven knowledge with creating and managing users, groups, and objects within Active Directory and/or Entra ID
Working knowledge of electronic ticketing systems
Working knowledge of current Windows OS
Ability to undergo and pass a background check in accordance with state and federal laws

Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
Microsoft 365 and Google Workspace administration
Remote administration concepts and tools
Windows-based print servers
Process/task automation solutions in business or other environments
Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.
Professional certifications: A+, Network+, Security+, Microsoft certifications, etc.
A bachelor's degree in a related area of study

Basic networking concepts such as DHCP, DNS, TCP/IP and IP routing
Microsoft 365 and Google Workspace administration
Remote administration concepts and tools
Windows-based print servers
Process/task automation solutions in business or other environments
Experience with managed services tools from vendors such as ConnectWise, Datto/Kaseya, etc.

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