IT Systems & Service Desk Intern

About the role

You’ve learned the theory. Now you want to see how IT actually works inside a company. We’re looking for someone who has recently completed their studies, or is available for the next 6–9 months, and wants to gain their first meaningful experience in a corporate IT environment.

This internship is an opportunity to work directly with the systems, tools and infrastructure that employees rely on every day. You won’t just observe from the side. You’ll have your own project, contribute to day-to-day IT operations, solve real problems and work alongside experienced colleagues across IT, Information Security and Network Operations.

Your main project will be the redesign, optimization and automation of our internal IT Service Desk portal in Jira Cloud – improving how employees across the company request and receive IT support. Along the way, you’ll get exposure to system administration, cloud environments, automation, asset management, access management and IT service management.

Think about everything that needs to work behind the scenes for employees to do their jobs: laptops, accounts, permissions, software, cloud systems, access requests and IT support. This internship puts you right in the middle of it. At the same time, you’ll become part of the everyday life of the IT team – helping employees with technical requests, working with our systems and contributing to ongoing IT, security and network initiatives.

Responsibilities

• Redesign, optimize and automate the internal IT Service Desk portal in Jira Cloud.
• Contribute to day-to-day IT operations and solve real problems.
• Work alongside experienced colleagues across IT, Information Security and Network Operations.
• Assist employees with technical requests and support.
• Participate in ongoing IT, security and network initiatives.

Requirements

• Has recently completed, or is close to completing, a Bachelor’s degree in Computer Science, IT or a related field.
• Is available for a 6-month internship and interested in gaining their first substantial experience in a corporate environment.
• Has a good understanding of IT fundamentals and is genuinely curious about how systems work.
• Has some knowledge of Microsoft 365 and Apple environments.
• Is interested in system administration, cloud technologies and automation.
• Has some exposure to PowerShell, Bash/Shell or Python scripting – whether through university, personal projects or previous experience.
• Enjoys investigating problems rather than simply following instructions.
• Is comfortable communicating with different people and helping them solve technical issues.
• Can work confidently in English.
• Is curious, proactive and willing to ask questions when they don’t know something.

Experience with system administration is a plus, but we care much more about your foundations, mindset and willingness to learn than having already done everything on this list.

Benefits

• Worked with technologies and challenges that are part of everyday IT operations in an international corporate environment.
• Gained practical experience with Jira Cloud and IT Service Management (ITSM), including how to design and manage an effective Service Desk.
• Learned ITSM principles and best practices.
• Gained experience with system integration and administration.
• Worked with Azure Cloud environments.
• Gained exposure to Microsoft 365 and Apple ecosystems.
• Worked with JAMF and device management.
• Learned user access, permissions and RBAC.
• Gained experience with IT asset management.
• Developed skills in PowerShell, Bash/Shell and/or Python scripting and automation.
• Built dashboards and turned operational data into useful insights.
• Worked with Information Security and Network Operations teams.
• Participated in company-wide events and activities.

All our internships and apprenticeships are paid, with compensation aligned with local market practices and standards.

Location: Boston, US
Start: October 2026 (duration – 6–9 months)
Contract type: Internship contract