IT Systems Engineer

Primary Responsibilities

• Supports the technology in the learning environment that is aligned with academic goals and educational objectives.
• Resolve common issues with workstations, printers, and other associated devices including repair of desktop computers, printers, etc.
• Works directly with contracted hardware maintenance firms to guide them to trouble spots, identify the problems, and to repair items under warranty.
• Frequently tours all classrooms and learning communities to insure that all workstations and peripherals are operational.
• Log or respond to IT trouble tickets originated by staff, contracted monitoring vendors, and Support Center Helpdesk.
• Log and manage technology inventory and asset control.
• Provide updates to IT trouble tickets including documenting solution and providing explanation to end users.
• Provides positive support for all staff and students within the classroom in conjunction with overseeing and monitoring use of resources and equipment.
• Helps to support the technology in an effective classroom environment that encourages a positive, orderly and purposeful student learning atmosphere utilizing technology as a learning tool.
• Facilitates on-going refresh of software image and technology readiness in concert with IT Helpdesk and management.
• Utilizes remote support tools and processes to provide support to devices regardless of location.
• Provides support within the classroom by demonstrating adeptness, in working with PC hardware and performing problem solving techniques.
• Responds promptly to school staff members regarding technology support issues.
• Serves as a repair liaison by greeting and escorting on-site repair personnel, verifying repair activity, and closing out service requests. This may include PCs, printers, network switches, routers, servers, and other aspects of technology that require on-site repairs by vendors.
• Prepares equipment for shipping, receives new equipment, and assists with return of defective components.
• Performs all other support duties as deemed necessary, which are aligned in accordance with ALS policy and procedures that ensures technology support for educational and behavioral goals are achieved.
• Off hour support for critical outages

Job Requirements and Prerequisites

• Associate degree in Technology or related technology field or equivalent experience required.
• Prior experience with PC hardware and software, printers, Microsoft Windows Desktop Operating Systems, Microsoft Office suite, and/or other products.
• A+ certification or equivalent is required.
• Excellent written and oral communication skills and the ability to express themselves verbally in a clear and concise manner.
• Excellent organization and time management skills.
• The ability to manage task and issues at multiple locations including inventory and asset management.
• The ability to lift and carry equipment weighing up to 50 pounds.
• The ability to travel as needed is required.
• Good problem solving, customer service and telephone skills.
• Good interpersonal skills as well as the ability and willingness to follow instructions given by offsite Help Desk personnel are required.
• Previous experience and/or the ability to work with at-risk students are a plus.