IT Systems Engineer

Job Title: Systems Engineer Linux Administration and Customer Support - Must be a citizen to be eligble for this role. This is a highly technical, IT-focused role that combines Linux Systems Administration, Technical Support, Software Testing, and Customer-Facing Troubleshooting. You'll act as the primary point of contact for customers, supporting a Linux-based industrial control platform while working closely with software engineers to diagnose issues, test software enhancements, and improve system reliability. Key Responsibilities Administer, maintain, and troubleshoot Linux-based production environmentsServe as the primary technical contact for customer-reported system issuesInvestigate, diagnose, and resolve application, operating system, and infrastructure-related problemsManage and close support tickets while communicating updates and resolutions to customersMonitor system performance and ensure stability of mission-critical Linux control systemsCreate and maintain technical documentation, troubleshooting guides, and user support materialsPartner with engineering teams to identify root causes and implement long-term solutionsUtilize help desk and ticketing systems to track incidents and support requests Required Technical Skills Strong Linux Administration experience (configuration, maintenance, troubleshooting)Experience supporting production, enterprise, or mission-critical systemsTechnical troubleshooting across operating systems, applications, and software environmentsIT Help Desk, Technical Support, or Systems Support experienceExperience managing support tickets and customer issues through resolutionStrong documentation and technical communication skillsBachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field Preferred Experience Technical documentation and knowledge-base creationHelp desk/ticketing systems (Jira, ServiceNow, Zendesk, etc.)Industrial control systems, automation, SCADA, manufacturing, or process-control environmentsExperience bridging communication between end users and software engineering teams Apply Today! This is an excellent opportunity for an IT professional with strong Linux administration and troubleshooting experience to support mission-critical systems while working closely with software engineering teams on a technology platform used throughout the asphalt and infrastructure industry. Taylor Brantley, Sr. Recruiter, will follow up with qualified applicants with additional details. Job Type & Location This is a Contract to Hire position based out of Louisville, KY. Pay And Benefits The pay range for this position is $30.00 - $36.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Contract to Hire position based out of Louisville, KY. Application Deadline This position is anticipated to close on Oct 21, 2026. Workplace Type This is a fully onsite position in Louisville,KY. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.