IT, Systems Engineer 3 - Microsoft 365

About the role

In this role, you will serve as a technical leader within the Email & Collaboration Engineering team supporting a 50,000-user cloud environment. You will provide hands-on engineering leadership, set technical standards, and mentor junior engineers through design reviews, troubleshooting practices, and operational rigor.

Technical Leadership

• Provide hands‑on engineering leadership, set technical standards, and mentor junior engineers through design reviews, troubleshooting practices, and operational rigor.
• Serve as a primary SME for Exchange Online, Teams, SharePoint, OneDrive, Outlook, and Copilot, driving advanced configuration, optimization, hybrid identity alignment, and complex messaging troubleshooting.
• Deliver deep operational expertise across Google Workspace, Zoom, Box, Dropbox, and Confluence, designing solutions that align academic, research, and administrative needs with platform capabilities.
• Act as an escalation point for major incidents, perform advanced diagnostics across mail flow, authentication, and collaboration security, and drive root‑cause analysis with corrective engineering improvements.
• Engineer and maintain solutions that align with HIPAA and FERPA requirements.
• Translate institutional requirements into secure, compliant (HIPAA/FERPA-aligned) messaging and collaboration solutions, articulating platform tradeoffs, risks, costs, and operational impacts while influencing service roadmaps.
• Lead and execute platform migrations, feature rollouts, tenant optimizations, and cross-department initiatives.

Required Skills And Abilities

• Developed understanding of computer architecture, operating systems, and data structures.
• Advanced Microsoft 365 expertise required.
• Operational expertise in at least several of the following: Google Workspace administration, Zoom enterprise configuration, Box/Dropbox enterprise environments, Confluence administration.
• Developed understanding of software engineering best practices.
• Strong scripting and automation experience (PowerShell required).
• Developed analytical, critical thinking, research, and problem-solving skills.
• Developed interpersonal, written, communication, presentation, and organizational skills.
• Ability to write precise, detailed technical specs and documentation.

Preferred Skills And Experience

• Experience supporting environments at enterprise scale (20k+ users) strongly preferred.
• 7+ years of progressively responsible experience administering enterprise Microsoft 365 environments.
• Demonstrated experience operating in regulated environments (HIPAA, FERPA).
• Advanced Microsoft Certification strongly preferred.

Principal Responsibilities

• Develop or modify moderately complex software programming applications from specifications.
• Monitor, support, and troubleshoot IT infrastructure, ensuring adherence to standards and service level objectives.
• Analyze and prepare reports on performance metrics.
• Implement and support robust and secure IT solutions.
• Draw on relationship and technical skills to act as technical liaison to internal and external stakeholders.
• Serve as a technical liaison; support & collaborate with internal and external stakeholders.
• Contribute to development & implementation of best practices.

Required Education and Experience

• Bachelor's Degree and four years of experience or equivalent education and experience.