IT Systems Analyst

We are looking for a hands‑on IT Systems Analyst to deliver reliable technical support in a Microsoft‑centric environment in Dallas, Texas. The role is user‑facing, resolving a broad range of endpoint and application issues, and supporting both business staff and leadership. The analyst will work with limited oversight, contribute to daily operations, and partner with a distributed IT team to keep systems and users productive.

Responsibilities

• Deliver Tier II technical assistance for employees using Windows and macOS devices, addressing software, hardware, and user‑access issues.
• Administer Microsoft 365 services, including user support, configuration tasks, and issue resolution across core applications.
• Assist with Microsoft 365 migration‑related activities as part of ongoing environment improvements.
• Manage Active Directory functions such as account creation, access changes, onboarding setup, and off‑boarding activities.
• Support Intune‑managed devices, laptops, mobile hardware, and software deployments to maintain secure and functional endpoints.
• Diagnose and resolve problems involving Microsoft applications, peripherals, connectivity, wireless access, and basic network performance.
• Own support tickets from intake through closure, keeping users informed with clear and timely status updates.
• Maintain accurate records for onsite equipment and update technical documentation to support operational continuity.
• Help orient and train new employees on systems, devices, and standard technology practices.
• Use Microsoft Copilot and other AI‑enabled tools to streamline support processes and improve team efficiency.

Qualifications

• At least 5 years of hands‑on IT support experience in an end‑user or systems support setting.
• Practical experience administering and supporting Microsoft 365 in a business environment.
• Working knowledge of Active Directory, including account provisioning and user‑lifecycle administration.
• Experience supporting endpoints across both Windows and Mac platforms.
• Familiarity with Intune and mobile or laptop device management.
• Proven Tier II troubleshooting ability across applications, hardware, and core connectivity issues.
• Strong communication and customer‑service skills, with the ability to work independently and stay organized.
• Willingness and ability to travel approximately 30–40 %, primarily for short trips with advance notice, including two required onboarding trips.

Benefits

• Medical, vision, dental, and life & disability insurance for contract/temporary professionals.
• Eligibility to enroll in the company 401(k) plan.
• Access to top jobs, competitive compensation, and free online training through Robert Half.