IT Systems Analyst
At Leviton, we build what's next to light, power, and connect everyday spaces, from electrical to lighting, to data networks, and energy management. With over 115 years of history, Leviton develops thoughtful solutions that help make its customers' lives easier, safer, more efficient, and more productive. We recognize that our people are our greatest asset. We ASK questions, EMBRACE challenges, SEEK new perspectives, and ANTICIPATE what comes next. It's about each person bringing skills and passion to a challenging and constantly changing world.
About the role
The IT Systems Analyst is responsible for supporting, maintaining, and improving the core technology infrastructure that enables warehouse, distribution, and corporate operations. Infrastructure support is a primary focus of this role, including end-user computing, network connectivity, wireless/RF environments, server and workstation stability, peripheral devices, system monitoring, incident response, and coordination with enterprise infrastructure teams. The role also supports Warehouse Management Systems (WMS), Warehouse Control Systems (WCS), and integrated business applications to ensure reliable day-to-day operations.
Responsibilities
- Serve as the primary IT support owner for distribution center and corporate infrastructure stability, availability, and operational readiness.
- Provide hands-on support for servers, workstations, laptops, thin clients, mobile computers, RF scanners, label printers, network printers, time clocks, peripherals, and other endpoint devices used in warehouse and office environments.
- Monitor, troubleshoot, and escalate issues related to LAN/WAN connectivity, wireless access points, RF coverage, VPN access, switches, cabling, telecom services, and network-dependent warehouse operations.
- Perform initial triage and root cause analysis for infrastructure incidents, distinguishing between hardware, network, operating system, application, database, integration, and user-related causes.
- Coordinate closely with enterprise infrastructure, network, cybersecurity, desktop support,