IT Systems Analyst
About Us
At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature’s Garden brand, combining quality ingredients with creative flavor and function. Our products are designed to support wellness, sustainability, and better snacking choices—helping consumers “Snack With Purpose.”
About the Role
We are looking for a people-oriented IT Systems Analyst & Implementation Specialist to serve as the critical bridge between our operations team and our systems development. This role is unique: you will spend meaningful time on the Production floor — observing workflows, talking with warehouse and production staff, and identifying friction points, system bottlenecks, and compliance gaps. Your findings will directly inform how we design, deploy, and refine our operational systems. This is not a desk job. The right candidate is as comfortable in a warehouse or production floor as they are in a meeting room.
Fluency in both English and Spanish is required to communicate effectively across our entire workforce.
Responsibilities
- Field Observation & Analysis
- Regularly visit production floors, warehouses, and shipping areas to observe day-to-day operations
- Engage directly with frontline staff (in English and Spanish) to understand pain points, workarounds, and resistance to existing systems
- Identify workflow bottlenecks, system compliance issues, and adoption gaps
- Document findings in clear, structured reports for leadership and development review
- Solution Design & Collaboration
- Translate operational observations into actionable requirements and improvement proposals
- Collaborate closely with management and the development team to co-design system solutions
- Provide real-world context during design discussions to ensure solutions are practical and user-friendly
- Review system designs and flag potential adoption challenges before deployment
- Deployment, Training & Adoption
- Lead on-site deployment of new or updated systems in operational environments
- Develop and deliver training programs for warehouse, production, and shipping staff in both English and Spanish
- Monitor system usage post-deployment to ensure proper and consistent adoption
- Identify staff members who are not following procedures and address gaps through coaching and retraining
- Feedback Loop & Continuous Improvement
- Gather structured post-deployment feedback from end users and report back to the development team
- Track recurring issues, resistance patterns, and usability problems across multiple deployment cycles
- Support iterative system updates and re-deployments based on field findings
- Serve as the ongoing liaison between the floor and the systems team throughout the product lifecycle
Requirements
- High school diploma or GED required
- Bilingual fluency in English and Spanish — spoken and written (non-negotiable)
- Proven ability to communicate effectively with both frontline workers and management
- Comfortable working in production, warehouse, or logistics environments
- Strong observational and analytical skills — able to spot inefficiencies and translate them into clear feedback
- Highly organized with the ability to manage multiple deployments and feedback cycles simultaneously
- Self-motivated and able to work independently with minimal supervision in the field
Preferred Qualifications
- Experience in a production, warehouse, or shipping/receiving environment — strongly preferred
- Prior exposure to IT systems, business software, ERP, WMS, or similar operational platforms
- Experience in systems implementation, change management, or end-user training
- Familiarity with process mapping, workflow documentation, or business analysis methodologies
- Basic understanding of software development cycles (waterfall, agile, or iterative)
- Strong written communication skills for documentation and reporting
Benefits
- Medical, Dental and Vision Benefits
- Life Insurance
- 401K
- PTO
- Company Paid Holidays
- Career advancement and training