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IT Systems Administrator

Swooped · United States · Yesterday
RemoteRemoteAdministrativeFull-time

About the Opportunity

The company is on a mission to positively impact consumer health at scale, achieved through a new kind of soda: one that’s delicious, refreshing, and actually good for you. This mission is deeply personal, driven by a curiosity about the connection between nutrition and health, and a passion for finding credible, science-backed ways to make consumer health accessible to everyone.

About the Role

The organization is hiring a proactive IT Systems Engineer to manage and improve its cloud-based SaaS environment. This role focuses on systems ownership, identity and access management, and security operations, ensuring employees have reliable, secure, and efficient access to the tools they need.

Key Responsibilities

  • Security Tools - Administration, Enhancement & Proactive Monitoring

  • Serve as the primary administrator for key security platforms including Arctic Wolf, Zscaler, Okta, and Mimecast

  • Continuously evaluate, improve, and tune security tools to strengthen detection, response, and overall security posture

  • Proactively monitor alerts, logs, and system health to identify and remediate issues before they impact the business

  • Lead or assist in security incident response, triage, and post-incident review

  • Maintain up-to-date configurations, policies, and documentation across all security platforms

  • Microsoft 365 Administration

  • Manage and administer the M365 tenant including Exchange Online, Teams, SharePoint, and OneDrive

  • Handle user lifecycle management - provisioning, de-provisioning, licensing, and access controls

  • Monitor tenant health, enforce security policies, and manage compliance and DLP configurations

  • Support Power BI administration including workspace management, user access, and data connectivity

  • Email Security

  • Administer and optimize Mimecast for email security, continuity, and archiving

  • Manage policies for spam filtering, attachment protection, impersonation defense, and data leakage prevention

  • Monitor email traffic and investigate quarantine events, false positives, and delivery issues

  • Vendor & Third-Party Management

  • Serve as a key point of contact for third-party IT vendors and managed service partners

  • Hold vendors accountable to project timelines, deliverables, and service-level expectations

  • Coordinate vendor onboarding, access management, and offboarding in alignment with security policies

  • Escalate and track issues through to resolution, ensuring vendors meet organizational standards

  • Helpdesk & Ticketing

  • Oversee the IT helpdesk queue - triage, prioritize, assign, and resolve tickets

  • Apply sharp diagnostic skills to resolve complex technical issues across SaaS platforms, endpoints, and user access

  • Identify recurring issues and drive root-cause fixes to reduce ticket volume over time

  • Training & User Enablement

  • Assist in developing and delivering IT and security awareness training for end users

  • Create clear, user-friendly documentation, how-to guides, and knowledge base articles

  • Champion best practices around security hygiene, tool adoption, and productivity

  • AI Tools & Innovation

  • Actively leverage AI tools (Microsoft Copilot, AI-powered security features, automation platforms) to improve efficiency and outcomes

  • Identify opportunities to apply AI and automation to streamline IT operations and reduce manual effort

  • Stay current on emerging AI capabilities relevant to IT security and operations

Required Qualifications

  • 5+ years of experience in an IT systems, security, or cloud operations role

  • Hands-on administration experience with Microsoft 365 (Exchange, Teams, SharePoint, Intune, Entra ID)

  • Strong troubleshooting skills - diagnose methodically, escalate when appropriate, and follow through to resolution

  • Experience managing an IT ticketing system

  • Comfortable holding vendors accountable and managing external project timelines

  • Excellent communication skills - able to convey technical concepts clearly to non-technical users

  • Self-directed and proactive - do not wait for things to break

Preferred Qualifications

  • Experience managing or supporting security platforms such as Arctic Wolf, Zscaler, Okta, and/or Mimecast

  • Experience using AI tools such as Microsoft Copilot, ChatGPT, or similar in a professional setting

  • ITIL foundation or equivalent IT service management experience

Compensation

$110k -120k base + bonus

Reports To

Director, IT

What the Organization Values

  • Mission Connectivity: Everything done ladders up to the shared goal of supporting human health.

  • Indomitable Spirit: When things get messy, inventiveness is applied. Individuals stay curious, adapt quickly, and find the path forward, most likely with a dedicated Slack thread and a beautifully overbuilt deck.

  • Lead at Every Level: Leadership isn’t about titles, it’s about ownership. Individuals speak up, follow through, and lift each other up. If you’ve got ideas and initiative, you’ve got influence.

  • Courageous Humility: Confidence in what is brought is balanced with curiosity about what is not yet known. Feedback is given with care, taken with grace, and it is understood that real growth takes both.

What the Organization is Looking For

  • Think big, move fast, and take thoughtful risks

  • Thrive in a high-performance, feedback-rich environment

  • Value real human connection and honest collaboration

  • Are fired up by building something new, and making it better every day