IT Systems Administrator

About the Role

Supports and manages the implementation and ongoing operation of networks, computers, and software applications at a Job Corps center. The role ensures the center's technology infrastructure is secure, up-to-date, and fully operational to support both staff and students.

Responsibilities

• Designs, develops, and implements methods to enhance, simplify, and assure operation of the Center LAN.
• Submits software to the Data Center for approval and ensures unauthorized software is not installed on the network.
• Ensures the latest versions of all center software, drivers, and firmware are used and kept current with technology standards.
• Installs updates and other software mandated by Equus or the Department of Labor (DOL).
• Provides research and analysis for third-party software and hardware purchases.
• Makes recommendations for reallocation of resources based on the four-year replacement plan.
• Performs ongoing maintenance of computer equipment not covered by a maintenance agreement.
• Schedules and coordinates repairs covered by warranty or maintenance agreement.
• Aids users in backing up data on individual networks.
• Provides technical support and assistance for help desk inquiries and problems.
• Answers Help Desk phone and creates support tickets.
• Creates and monitors support cases submitted via email.
• Sets up and maintains IT asset inventory.
• Ensures the EPMS (Equipment Property Management System) is kept up to date with accurate information about the center’s automated equipment.
• Serves as the point of contact for any video conferencing requirements.
• Ensures staff are appropriately trained on any new or changed system software or requirements.
• Ensures all staff complete security awareness training and maintains records of completion.
• Clearly communicates and models appropriate CSS (Center Standards of Success) and employability skills.
• Maintains accountability of staff, students, and property.
• Adheres to safety practices in all areas of responsibility.
• Fosters a conducive, harassment-free environment at the center to ensure a safe space for work and learning.
• Attends all required staff training opportunities.
• Performs other duties as assigned.

Requirements

• Bachelor’s degree in computer science or a related field from a four-year college or university, or an equivalent combination of education and experience.
• Experience working with a diverse population of youth.
• A valid driver’s license in the state of employment with an acceptable driving record.