IT Systems Administrator
About the Role
Diagnose and resolve IT issues efficiently while delivering exceptional service. This role provides entry-level technical assistance to end-users, handles incoming IT support calls, and performs basic troubleshooting and setup for computers and mobile devices.
Responsibilities
- Answer incoming IT support-related calls from staff and resolve tickets over the phone or MS TEAMS.
- Escalate complex problems to City of New Orleans and/or Equus corporate IT departments as needed.
- Submit and respond to IT-related request tickets.
- Perform basic troubleshooting and setup for computers and mobile devices.
- Install approved software as directed.
- Manage inventory of tech equipment.
- Handle other projects as assigned.
Requirements
- An associate degree in an information technology-related field or equivalent experience.
- 1-3 years of experience in a helpdesk, desktop, or network-related role.
- Experience providing technical support to customers remotely.
- Ability to diagnose and troubleshoot technical problems remotely.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Ability to prioritize and manage multiple tasks.
- Strong customer service skills.
Preferred Qualifications
- Experience with Azure and other Microsoft products.
- Certifications in Azure, PC hardware, and networking.
About the Company
Our Job Corps programs provide life-changing services that help young people succeed in school, obtain good jobs, excel in their chosen fields, and serve as contributing members of their communities. We accomplish this through an intense commitment to safety, quality service, excellence, and partnerships.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus focuses on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities, networking programs, and the chance to make a lasting impact on the lives of others.
Equus is strengthened by diversity and is committed to providing a work environment in which everyone is included, treated fairly, and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.