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IT System Administrator - Senior Specialist (Azure)

Washington State Department of Labor & Industries · Greater Seattle Area · 2 wk ago
Full-time

About the Division and Unit

The Information Technology (IT) Division is an internal service organization responsible for providing information technology products and services in support of the Department of Labor & Industries (L&I) agency’s business priorities. Within the IT Division’s Maintenance and Operations (M&O) program, the Enterprise Services (ES) program delivers all IT services to L&I, other state agencies, and the public through partnership and commitment. The ES program safeguards the health of computing environments and manages the growth needs of the agency’s information and technology assets.

The ES program comprises three units: Network Infrastructure & Operation (NetOps), Application Infrastructure Support, and the IT Support Unit. The NetOps unit ensures the L&I network, servers, storage, backups, cloud, virtual, and physical environments are always available and run at peak efficiency.

About the Role

As an IT System Administrator – Senior Specialist, you’ll join a team of System Administrators responsible for the servers and infrastructure that power L&I around the clock. This role owns the health, development, and 24/7 availability of statewide computer environments, enabling all agency staff to conduct business, serve the public, and collect and distribute funds.

You’ll create, implement, and support critical servers agency-wide, including physical, virtual, and cloud resources, while applying deep infrastructure expertise to support the Service Desk, DevOps, Application & Data Management, Cloud Enablement, and Mainframe teams. You’ll troubleshoot complex or high-priority issues and coordinate with facilities staff, regional office managers, and IT support teams to ensure smooth deployments with minimal disruption.

Working independently with full authority, you’ll design, build, test, and deploy servers across L&I’s field offices, the state data center, and the cloud—managing the infrastructure that ties the agency together.

Responsibilities

  • System Administration
    • Serve as a lead subject matter expert on L&I's servers and systems, guiding field office managers, the Service Desk, DevOps, and Application & Data Management teams.
    • Independently plan, test, configure, and deploy servers and virtual workstation infrastructure across physical, virtual, and cloud environments, including hardware and software upgrades.
    • Build and maintain core network systems, such as Domain Controllers, Domain Name System (DNS), Distributed File System (DFS), Dynamic Host Configuration Protocol (DHCP), and more to meet required standards and integrate these systems within the L&I Network Infrastructure.
    • Troubleshoot complex installation and upgrade issues independently or in partnership with technical staff and developers.
    • Use monitoring tools, command-line utilities, and scripting to diagnose and resolve complex network infrastructure issues.
    • Administer Active Directory, including group policies, site replication, organizational units, groups, computers, and printers.
    • Manage DNS records, DHCP scopes and reservations, and SSL certificates across all L&I platforms.
    • Manage print servers and the Follow Me Print application.
    • Monitor server performance across multiple platforms to identify and resolve statewide outages.
    • Respond to Service Desk tickets requiring advanced technical support.
  • Network Operations Support
    • Respond to incident tickets routed to Network Operations, documenting resolutions and building hand-off guidance to help the Service Desk resolve similar issues faster.
    • Support projects and work coming through ADO.
    • Serve as subject matter expert for server creation, modification, and support on new initiatives.
    • Collaborate with the broader Network Operations team on ongoing activities.
    • Resolve server access and service issues for agency staff statewide.
    • Represent Network Operations on Incident Response Teams (IRTs) requiring server expertise.
  • Incident and Problem Resolution
    • Participate in the Incident Response Team (IRT) process as a technical resource for network infrastructure issues.
    • Bring best practice methodology and problem-solving insight to cross-functional resolution efforts.
    • Respond to network or server issues 24/7 to maintain availability and minimize business impact.

Qualifications

Required:

  • Ten (10) years of qualifying professional System Administration IT experience working full-time within a professional IT environment.
  • OR A bachelor’s degree or higher in Information Technology, Computer Science, Business Administration, or a closely related field AND six (6) years of qualifying professional IT experience.
  • OR An associate’s degree or higher in Information Technology, Computer Science, Business Administration, or a closely related field AND eight (8) years of qualifying professional IT experience.

Qualifying professional IT experience includes but is not limited to:

  • Current Windows Server Operating systems.
  • Supporting Physical and Virtual Servers.
  • Managing/Supporting Cloud resources (Azure, Amazon, and others).
  • Administrating and managing PKI Certificates.
  • Supporting DHCP, DNS, and Active Directory.

Required Equity Competencies:

  • The ability to take action to learn and grow.
  • The ability to take actions to meet the needs of others.

Desired: Certification from Microsoft, Server+, VMware, Cloud, or CompTIA.

Benefits

  • Paid leave, tuition reimbursement, and an Infants at Work Program.
  • Generous retirement package for qualified employees.
  • Hybrid work model with flexible custom work schedules (e.g., 4/10’s, 9/80’s, 5/8’s).
  • Teleworking may be up to full time with occasional in-person meetings or training.

This position is represented by the Washington Federation of State Employees (WFSE).

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