IT Support Technician - Network Team

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. We seek staff committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality, and trust that are integral to our mission.

About the role

• Part-time position, approximately 19 hours per week
• In-office role located in Salt Lake City
• University of Utah students preferred
• Must have a valid US driver’s license

This position assists with the development and maintenance of activities in one or more of the following IT areas: network communications, systems administration, or systems development. The incumbent uses knowledge of LAN/WAN, operating systems, database, or application development languages to help design, deploy, and maintain IT systems. This position works under the guidance of senior engineers and is not responsible for providing direct patient care.

Responsibilities

• Checks system logs for errors
• Starts jobs and monitors logs to ensure successful completion
• Deploys and maintains IT systems
• Develops systems using IT languages applicable for the architecture
• Replaces IT hardware in university buildings and data centers
• Performs physical inventory of IT systems and updates IT documentation
• Answers main phone line and routes calls as needed
• Monitors system health in monitoring systems
• Processes requests within the established standard time
• Routes requests to the appropriate resource
• Updates request ticket status when tasks are completed
• Notifies engineers when problems are detected
• Performs tasks necessary for the efficient operations of the systems
• Maintains applicable IT documentation associated with work activities

Requirements

• Currently enrolled in an applicable, accredited program
• Ability to read and understand technical manuals and schematics
• Effective verbal and written communication skills
• Superior interpersonal and customer service skills, including ability to work efficiently in a team environment
• High level of proficiency in effective problem solving
• Specific knowledge required in the following areas: TCP/IP, MS SMS, MS SharePoint, Active Directory, network security, server operating systems, programming languages, database, etc.
• Ability to lift and carry various weights and diameters of equipment
• Ability to climb a stepladder

Working Conditions and Physical Demands

This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving objects. The worker is required to function in narrow aisles or passageways and may be subject to hazards such as climbing a ladder.

• Carrying
• Climbing
• Color Determination
• Crawling
• Far Vision
• Lifting
• Listening
• Manual Dexterity
• Near Vision
• Pulling and/or Pushing
• Reaching
• Sitting
• Speaking
• Standing
• Stooping and Crouching
• Walking