IT Support Technician & Information Systems Security Officer (ISSO)

AIT is the world's largest provider of automation, factory integration, and tooling solutions dedicated to the global aerospace, defense, and space launch vehicle industries. AIT offers a competitive compensation package, casual work environment, and excellent growth opportunities.

About the role

The IT Support Technician/Information Systems Security Officer (ISSO) is a shared service supporting both enterprise-wide IT infrastructure and programs as they relate to all applicable classified federal, contractual, customer, and company requirements. In this role, you will provide hands-on IT support and be responsible for maintaining and securing end-user network systems, as well as ensuring the security of isolated, mission-critical networks. You will serve as the Information Systems Security Officer for these networks, requiring practical skills in troubleshooting, system diagram creation, and adherence to government guidelines.

This position requires 3+ years of hands-on IT experience, including break/fix troubleshooting, and a DoD security clearance.

Responsibilities

IT Support Technician

• Provide hands-on, break/fix support in a Microsoft Server and workstation environment for end-users.
• Perform preventative maintenance and monitoring of hardware (desktops, laptops, tablets, AV equipment, and peripherals) and software, ensuring timely updates and upgrades.
• Support manufacturing applications (e.g., CATIA v.5, ENOVIA, Verisurf, Mastercam).
• Troubleshoot and resolve printer/copier issues, coordinating with vendors as necessary.
• Complete and document support tickets accurately and efficiently, tracking issues and resolutions.
• Manage user accounts, including password resets, group memberships, and file share access.
• Ensure the security and integrity of user environments at both corporate and remote locations.
• Provide ongoing end-user support across the organization, ensuring all employees have access to the IT resources they need.
• Assist in compliance with company IT policies and handle any identified risks that could impact business operations.
• Maintain comprehensive IT documentation, including installation notes and troubleshooting guides.
• Collaborate with the Corporate IT team on enterprise-wide projects and implementations.
• Perform additional duties as directed by management.

Information Systems Security Officer

• Serve as the designated ISSO for isolated, mission-critical networks, ensuring they remain secure and compliant.
• Assist in the development, implementation, and enforcement of security policies that safeguard sensitive data and systems.
• Create and maintain System Security Plans (SSPs), Continuous Monitoring (ConMon) processes, and Plan of Action and Milestones (POA&M) documentation.
• Conduct risk assessments, vulnerability scans, and penetration testing to identify and mitigate security vulnerabilities.
• Investigate and respond to security incidents, coordinating efforts with incident response teams.
• Create, update, and deliver cybersecurity training to end users, covering critical security topics and best practices.
• Ensure compliance with relevant industry regulations (e.g., NIST, GDPR) and government guidelines for information security.
• Develop and maintain system diagrams to document network architecture and security measures.
• Perform other duties as assigned.

Requirements

• A bachelor’s degree in computer science, information technology, or a related field is preferred.
• 3+ years of hands-on experience as an IT Support Technician, Cybersecurity, or IT Security Specialist.
• Proven experience managing Windows environments, including system administration, patching, and break/fix resolution.
• Working knowledge of network security principles, protocols, and best practices.
• Experience serving as an ISSO or performing similar responsibilities in a secure or regulated IT environment.
• Practical experience creating system/network diagrams and ensuring compliance with governmental security guidelines (e.g., NIST).
• Familiarity with security frameworks, risk management processes, and incident response procedures.
• Relevant certifications are required, such as Security+, CISSP, GIAC, or CCNA Security.

This position requires a government Secret security clearance and U.S. citizenship for ITAR compliance.

Skills

• Strong hands-on technical skills with a proactive, problem-solving mindset, particularly in break/fix scenarios.
• Ability to manage multiple priorities, multitask effectively, and adapt to high-volume, fast-paced, and rapidly changing environments.
• Proficient in creating and maintaining complex technical documentation (e.g., system diagrams, installation notes, troubleshooting guides).
• Clear and effective communicator, both written and verbal, with a focus on delivering excellent customer service.
• Demonstrates responsibility, motivation, and sound judgment in decision-making, based on policies and organizational directives.
• Maintains confidentiality and handles sensitive information with discretion and accuracy.
• Collaborates effectively with colleagues and contractors, building trust and contributing to a positive, inclusive work environment.

Work Conditions

• Indoor, temperature-controlled production and office environment.
• Standard work schedule; overtime may be necessary for meeting deadlines, required travel, and emergent conditions.
• Travel up to 20% of the time may be required.
• Light work that includes moving objects up to 20 pounds.
• Prolonged periods sitting at a desk and working on a computer, with repeating motions that may include the wrists, hands, and/or fingers.

Benefits

• Competitive compensation package including free medical options for employees and their family.