IT Support Technician

About the role

TQL is looking to add an IT Support Technician who is passionate about technology and customer service. Our technicians work directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team-oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts.

What's in it for you

• $17.00/hour - $26.00/hour base salary and benefits package
• Paid relocation to Cincinnati, OH
• Advancement opportunities with customized career paths
• Access to the latest emerging technologies through Microsoft partnerships and Dell partnerships
• Reimbursement for continuous education and technical training
• Voted a 2019-2026 Computerworld Best Places to Work in IT

What you'll be doing

• Providing frontline technical support to on-site and remote employees by diagnosing and resolving software, hardware, mobile app and phone system issues
• Performing PC repairs, upgrades and reimaging on Dell OptiPlex Desktops and Dell Latitude Laptop systems
• Setting up new workstations and relocating existing ones (light bending/lifting required)
• Utilizing JIRA/SCCM to manage inbound support requests and software upgrades/rollouts
• When on-call, responding to after-hours calls from employees regarding technical issues
• Regular travel between 3 - 5 TQL Cincinnati locations providing on-site support and office moves

What you need

• PC and Network knowledge/experience required
• IT-related college degree or comparable professional experience required
• Exceptional customer service skills and a passion for helping others
• Ability to multitask in a fast-paced environment with changing priorities
• Knowledge of Microsoft Office 2016 / Office 365 and Windows 10 is a plus
• A+ and/or Microsoft Certification highly preferred

Location: 4289 Ivy Pointe Blvd, Cincinnati, OH 45245