IT Support Technician
Responsibilities
- Provide 1st and 2nd, and 3rd tier support to SpaceX employees.
- Manage on site inventory and the total lifecycle of IT assets.
- Procure, configure and deploy computer hardware and mobile cellular devices.
- Troubleshoot software and hardware issues, in person and remotely.
- Configure and troubleshoot desktop, label and large multifunction printers.
- Network support and troubleshooting. From device connectivity to VLAN configuration.
- Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
- Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
- Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.
BASIC QUALIFICATIONS
- A high school diploma or equivalency certificate.
- 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
- Experience supporting Microsoft technologies.
PREFERRED SKILLS AND EXPERIENCE
- Experience supporting Mac iOS and Linux environments.
- Technical certifications (i.e. A+, Network+).
- Working knowledge of audio-visual equipment.
- Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
- Able to work independently while maintaining patience with the constant interruptions.
- Excellent written, verbal and phone communications skills.
ADDITIONAL REQUIREMENTS
- Must be physically fit enough to regularly lift up to 25 lbs. for duties (i.e. delivering computers, unpacking and rack-mounting equipment).
- Must have valid driver's license.
- Must be willing to work all shifts, overtime, and/or weekends as needed.
COMPENSATION AND BENEFITS
Pay Range: IT Support Technician/Level 1: $29.00 - $35.00/hour
IT Support Technician/Level 2: $34.00 - $40.00/hour
IT Support Technician/Level 3: $38.00 - $45.00/hour
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
ITAR REQUIREMENTS
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
Equal Opportunity Employer
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.