IT Support Technician

About the role

The IT Technician will troubleshoot end-user issues, maintain IT systems, deploy technology solutions, and support ongoing projects in a fast-paced warehouse and production environment while working as part of a collaborative IT team.

Responsibilities

• Provide technical support and troubleshooting for hardware, software, Microsoft 365, networking, mobile devices, conference room technology, printers, handheld scanners, and other end-user technologies.
• Manage support requests through our ticketing system, documenting issues, resolutions, and recurring problems.