IT Support Technician

About the role

Detroit Defense seeks an experienced, motivated, career and customer-oriented IT User Support Technician to join our team in Troy, MI.

Responsibilities

• Level 1 Help Desk support for internal company users.
• Cook with IT staff and users to resolve all technical issues and escalate if required to ensure smooth business application processes through the internal ticketing system.
• Cook with IT and HR staff to install and configure desktop solutions for new on-site and off-site users.
• Cook with vendor support contacts to resolve all issues for desktop equipment and software applications.
• Cook with the IT team and assist in maintaining that all information is secure.
• Support the IT team in network and hardware projects.
• Meet all client hardware requirements and verify to fulfill service level agreements (SLAs).
• Install and support client applications and train all users to use applications appropriately.
• Cook with and provide assistance to the IT Staff when needed.
• Support IT asset tracking, receiving, tagging, recording, and assigning computing, telecommunications, and mobile assets.
• Document Specialist for the creation and maintenance of IT related documentation, and How To/Help instructions.

Requirements

• A bachelor’s degree (preferred) or associate degree from an accredited college or university in the Information Technology and related IT work experience.
• Ability to obtain a Common Access Card and a U.S. Government Security Clearance if required.
• Knowledge of Microsoft SharePoint a plus.
• Knowledge of Windows, Windows Server, Entra/Azure AD.
• Knowledge of hardware such as but not limited to desktops, laptops, and printers.
• A+ Certification, Security+ Certification is a plus.
• Self-starter with a desire to eliminate wasteful activities and create world-class operations.
• Strong help desk communication skills.

Benefits

• Medical, Dental & Vision Benefits
• Company Paid Life and AD&D
• Company Paid Short Term and Long-Term Disability
• Flexible Spending & HSA Accounts
• Legal & ID Shield Services
• 401k with Company Match
• Paid holidays
• Paid Time Off (PTO)

Pay

$54,000 to $62,000

Schedule

Full-time