IT Support Specialist | Remote - USA

Job Summary

We are seeking an experienced IT Support Specialist to provide remote technical support. The ideal candidate is comfortable supporting both Windows and Mac environments and has hands-on familiarity with modern AI productivity tools such as Claude, Cursor, and ChatGPT.

Key Responsibilities

• Provide Tier 1/Tier 2 technical support to end users across Windows and macOS platforms
• Troubleshoot hardware, software, network connectivity, and application issues
• Support and assist users with AI-powered tools (Claude, Cursor, ChatGPT) including setup, access, and basic usage questions
• Manage and resolve support tickets within SLA timeframes
• Perform user account and access management (provisioning/deprovisioning)
• Document issues, resolutions, and standard operating procedures
• Escalate complex issues to appropriate internal teams as needed
• Support software installations, updates, and patch management

Required Qualifications

• Proven experience in IT support / help desk roles
• Strong working knowledge of Windows operating systems
• Strong working knowledge of macOS
• Familiarity with AI tools such as Claude, Cursor, and/or ChatGPT
• Excellent troubleshooting and communication skills
• Ability to work independently in a fully remote environment
• Must be based in the United States

Preferred Qualifications

• Experience supporting enterprise/client environments (e.g., prior work with large IT services firms)
• ITIL or similar service management framework familiarity
• Experience with remote desktop and ticketing tools