IT Support Specialist NOT a remote position

Job Description

Primary Location: Worland, Wyoming

This is NOT a remote position - applicants must live within driving distance to Worland Wy

Responsibilities

• Installs, modifies, and makes minor repairs to hardware and software systems
• Tracks inventory and provides technical assistance and training to system users
• Inspects equipment and reads order sheet listing user requirements to prepare equipment for delivery
• Installs or assists installation and maintenance of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises
• Loads and maintains specified software packages such as operating systems, word processing, spreadsheet and support software and update (network interface, virus protection, etc.) programs into computers
• Tracks inventory of hardware and software components and software standardization
• Enters commands and observes system functions to verify correct system operation
• Instructs user in use of equipment, software, and manuals
• Documents and maintains installation and configuration procedures and specifications
• Answers client's inquiries in person and via telephone concerning local and network systems operation
• Diagnostics system hardware, software, and operator problems
• Recommends or performs remedial actions to correct problems based on knowledge of system operation
• Refers major hardware problems to service personnel for correction
• Attends technical conferences and seminars to keep abreast of new software and hardware product developments, as assigned
• Develops training materials such as exercises and visual displays
• Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training

Qualifications

• High school diploma or equivalent
• Experience with computer hardware and software
• Strong problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team