IT Support Specialist | $55/hr Remote
Crossing Hurdles · United States · 1 mo ago
RemoteRemoteInformation Technology$30–$55/hrContract
About the role
Type: Contract
Location: Remote
Responsibilities
- Diagnose and resolve complex hardware and software issues using industry best practices
- Provide guidance on OS support, including Windows, MacOS, and Linux
- Document troubleshooting steps and solutions within a ticket management system
- Contribute insights to enhance future support workflows and training quality
- Collaborate asynchronously and communicate technical concepts effectively
- Identify patterns in support issues and recommend process improvements
- Support network connectivity issues, including TCP/IP, VPNs, and DNS concerns
Requirements
- Minimum 3 years' experience providing Tier 2/3 IT support
- Expertise in diagnosing and resolving hardware issues across varied platforms
- Strong understanding of networking concepts like TCP/IP, VPNs, and DNS
- Proficiency with ticket management systems and thorough documentation
- Exceptional written and verbal communication skills with user‑friendly focus
- Ability to work independently and prioritize tasks effectively
- Certifications such as CompTIA A+, Network+, or ITIL are advantageous
Pay
$30 - $55/hour
Schedule
10‑40 hours/week