IT Support Spec I

About the role

The Specialist IT Support I is responsible for providing first-line IT support to internal employees, ensuring the successful deployment, maintenance, and support of end-user devices and IT services. This role supports workstation lifecycle management, onboarding and offboarding activities, IT asset management, security compliance, and day-to-day technical support while collaborating with cross-functional teams to deliver a seamless employee experience.

Responsibilities

• Provide first-line technical support for hardware, software, and workstation-related issues.
• Image, configure, deploy, and track employee workstations across the organization.
• Support employee onboarding and offboarding by coordinating IT equipment and system access.
• Manage IT assets, inventory, and workstation locations, including office relocations.
• Ensure compliance with security standards and audit requirements, including SOX, PCI, and SOC2 controls.
• Create and maintain IT documentation and contribute to the department knowledge base.
• Support conference room technology and provide emergency assistance when required.
• Escalate and report recurring or complex technical issues.
• Coordinate warranty support with vendors and third-party providers.
• Assist with inventory procurement and IT infrastructure projects.
• Provide IT support for company and customer-facing events.
• Perform additional duties as assigned.

Qualifications

Education: High school diploma required. Bachelor's degree in Information Technology or a related field, or an equivalent combination of education and experience, preferred.

Experience: 0–2 years of experience in an IT support or Help Desk role. Experience supporting both on-site and remote users. Strong analytical and problem-solving skills. Excellent communication skills with the ability to explain technical concepts to non-technical users. Customer-focused approach with strong phone support and service skills.

Technical Skills: Basic troubleshooting experience with Microsoft Office applications and other software. Working knowledge of Windows operating systems and general computer hardware. Ability to quickly learn and apply new technologies and technical processes.

Benefits

IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.

Pay

The estimated starting compensation range for this role is $54,000 – $61,000 Annually USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities.