IT Support Software Engineer
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. We need to parse the posting and extract relevant content. Let's read the posting: First paragraph: Expana description. Then "This role is open to candidates on EAST COAST time zone only Toms River, NJ - Full-Time Join Expana and Help Power the Future of Market Intelligence Are you a technically curious problem-solver who enjoys both supporting users and building software solutions? At Expana, we're looking for an IT Support Software Engineer who thrives in a fast-paced environment, enjoys tackling complex technical challenges, and wants to make a real impact across both IT operations and product engineering. This is a unique opportunity to combine hands-on technical support with software development, helping colleagues succeed while contributing to the technology that powers our global business. If you're an engineer who loves learning, improving processes, and taking ownership of your work, we'd love to hear from you." Then "What You'll Be Doing As an IT Support Software Engineer, you'll play a vital role in ensuring our people and systems run smoothly while helping enhance our B2B SaaS products. You'll Develop and deliver software solutions that are scalable, maintainable, and aligned with business needsTroubleshoot and resolve technical issues across hardware, software, and internal systemsProvide technical support to colleagues, ensuring minimal disruption to day-to-day operationsCollaborate with Engineering, Product, Sales, Customer Success, and other teams across the businessIdentify opportunities to improve system performance, security, reliability, and development processesDocument solutions, best practices, and technical procedures to support knowledge sharingEscalate complex issues where required and work collaboratively toward resolution Deliver training and guidance to employees who need support with technology and business systems" Note there are missing spaces after commas? Actually the text: "You'll Develop and deliver software solutions that are scalable, maintainable, and aligned with business needsTroubleshoot and resolve technical issues across hardware, software, and internal systemsProvide technical support to colleagues, ensuring minimal disruption to day-to-day operationsCollaborate with Engineering, Product, Sales, Customer Success, and other teams across the businessIdentify opportunities to improve system performance, security, reliability, and development processesDocument solutions, best practices, and technical procedures to support knowledge sharingEscalate complex issues where required and work collaboratively toward resolution Deliver training and guidance to employees who need support with technology and business systems" We need to format as list items. Then "What We're Looking For We're seeking someone with approximately 3 to 5 years of experience who is comfortable working independently, managing priorities, and taking initiative. Technical Experience You don't need to tick every box, but experience in several of the following areas would be valuable: Microsoft 365 administration, including Entra ID, Intune, and DefenderSystem administration, endpoint management, and security best practicesProgramming experience in TypeScript, JavaScript, Python, or similar languagesModern SaaS architectures, APIs, databases, and cloud-based applicationsMonitoring and observability platforms such as Datadog, App Insights, or PrometheusTesting methodologies including unit, integration, and end-to-end testingCloud platforms such as Azure or AWSCI/CD pipelines, deployments, and production troubleshooting" Then "Who You Are You'll likely be someone who: Enjoys solving problems and seeing them through to completionCan explain technical concepts clearly to both technical and non-technical audiencesTakes ownership and works effectively with minimal supervisionIs naturally curious and enjoys learning new technologiesLooks for opportunities to improve processes, systems, and ways of workingValues collaboration and knowledge sharingPuts users and customers at the center of decision making" Then "Qualifications Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experienceBusiness-level English communication skills, both written and verbalAbility to travel occasionally for team meetings, company events, or project requirements We will not be able to sponsor any candidate for this role" Then "Why Join Expana? At Expana, you'll join a collaborative international team where your ideas are valued and your contributions make a visible difference. You'll have the opportunity to work across multiple technologies, partner with talented colleagues, and help shape both our internal technology landscape and our customer-facing products. Whether you're resolving a critical support issue, improving a business process, or developing new software capabilities, you'll play an important role in helping us deliver exceptional experiences for our colleagues and customers. Ready to take the next step in your career? We'd love to hear from you." Then "Our Core Values at Expana At Expana, we take great pride in our core values, which guide our actions and shape our culture: Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results. Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success. Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders. Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents. In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices. It is important to mention that we cannot sponsor or provide any work visas to any candidate in our locations and we will be conducting Right to Work checks during our hiring practices to ensure compliance with employment laws." We need to remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "We will not be able to sponsor any candidate for this role" is not boilerplate? It's a statement about sponsorship; maybe it's okay to keep as part of Qualifications? It's a constraint. The instruction says "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." The location and time zone info: "This role is open to candidates on EAST COAST time zone only Toms River, NJ - Full-Time". That's metadata; we could put in a short
maybe. But we need to decide whether to include location/timezone. The instruction: "Prefer a few substantive sections over many thin ones." We could include a short paragraph at top with location and time zone. Not a heading. We need sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have content for About the role (intro description). Responsibilities (What You'll Be Doing). Requirements (maybe the "What We're Looking For" includes experience and technical experience). Qualifications (Bachelor's degree etc). Skills (maybe the technical experience list). Benefits (Why Join Expana? plus core values maybe). Pay and Schedule: not present; we should not create them. We must not create sections with filler like "commensurate with experience". So we omit Pay and Schedule. We need to ensure we don't repeat job title as heading. The job title is "IT Support Software Engineer". Not to be used as heading. We need to output only HTML fragment, no /, no markdown fences. Let's craft:
Location: Toms River, NJ – Full‑Time, East Coast time zone only.
About the role
Expana is the world’s leading agrifood‑focused Price Reporting Agency (PRA) and global commodity intelligence provider. Formed through the combination of Mintec, Urner Barry, and associated brands, Expana brings together over 200 years of accumulated expertise in global commodity markets, serving more than 3,000 customers across 50 countries. The Expana platform delivers 36,000+ proprietary price series across 900+ commodities, 70 million+ data points, and 1,400+ price forecasts, all underpinned by IOSCO‑assured data integrity. Clients across retail, food manufacturing, agriculture, financial services, and industrial production rely on Expana to optimise procurement, manage commodity risk, and improve profitability across their supply chains. As an IT Support Software Engineer you will combine hands‑on technical support with software development, helping colleagues succeed while contributing to the technology that powers our global business.
Responsibilities
- Develop and deliver software solutions that are scalable, maintainable, and aligned with business needs
- Troubleshoot and resolve technical issues across hardware, software, and internal systems
- Provide technical support to colleagues, ensuring minimal disruption to day‑to‑day operations
- Collaborate with Engineering, Product, Sales, Customer Success, and other teams across the business
- Identify opportunities to improve system performance, security, reliability, and development processes
- Document solutions, best practices, and technical procedures to support knowledge sharing
- Escalate complex issues where required and work collaboratively toward resolution
- Deliver training and guidance to employees who need support with technology and business systems
Requirements
Approximately 3 to 5 years of experience, comfortable working independently, managing priorities, and taking initiative.
Skills
- Microsoft 365 administration (Entra ID, Intune, Defender)
- System administration, endpoint management, and security best practices
- Programming experience in TypeScript, JavaScript, Python, or similar languages
- Modern SaaS architectures, APIs, databases, and cloud‑based applications
- Monitoring and observability platforms (Datadog, App Insights, Prometheus)
- Testing methodologies (unit, integration, end‑to‑end)
- Cloud platforms (Azure or AWS)
- CI/CD pipelines, deployments, and production troubleshooting
Qualifications
- Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience
- Business‑level English communication skills, both written and verbal
- Ability to travel occasionally for team meetings, company events, or project requirements
Note: Sponsorship for work visas is not available for this role.
Benefits
Join a collaborative international team where your ideas are valued and your contributions make a visible difference. Work across multiple technologies, partner with talented colleagues, and help shape both internal technology and customer‑facing products. Resolve critical support issues, improve business processes, or develop new software capabilities to deliver exceptional experiences for colleagues and customers.
Core Values
Brilliance – strive for excellence, pushing creativity and innovation. Connected – foster strong relationships and collaboration. Make a Difference – commitment to sustainability, social responsibility, and delivering stakeholder value. Additional values include trust, transparency, creativity, and ownership; we seek dynamic team players who think outside the box, support each other's strengths, and offer fantastic rewards for hard work and dedication. Agile working model allows remote work and occasional office travel.
We need to ensure we didn't include any boilerplate like "We will not be able