IT Support Services Manager
About the role
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.
D.R. Horton, Inc. is currently looking for a IT Support Services Manager for their Financial Services IT Department. The right candidate will be responsible for the management, training, and development of Help Desk staff. Is responsible for the initial triage, escalation and coordination of all system problems reported to the Help Desk. Will enforce policies & procedures for applications and hardware. Will communicate IT related notifications and updates to DHIM and DHIT employees. Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success.
Responsibilities
- Creation and maintenance of training, troubleshooting, and other Help Desk documentation
- Scheduling Help Desk staff for necessary coverage of business activities
- Management and distribution of monthly