IT Support Manager

About Us

At Cibo Vita, innovation drives everything we do. Based in Totowa, NJ, we craft premium healthy snacks under the Nature’s Garden brand, combining quality ingredients with creative flavor and function. Our products are designed to support wellness, sustainability, and better snacking choices—helping consumers “Snack With Purpose.”

About the Role

The Senior IT Technician is responsible for providing advanced technical support and maintaining the organization's IT infrastructure to ensure reliable, secure, and efficient technology operations. This role serves as the primary escalation point for complex technical issues, supports enterprise hardware and software, manages user access, and assists with network, server, and cybersecurity initiatives. The Senior IT Technician also mentors junior IT staff, leads small technology projects, and partners with business leaders to improve the employee technology experience.

Responsibilities

• Technical Support
  • Provide Tier II and Tier III support for hardware, software, network, and system issues.
  • Troubleshoot and resolve complex desktop, laptop, mobile device, printer, and peripheral problems.
  • Serve as the escalation point for issues that cannot be resolved by the Help Desk.
  • Maintain high service levels through timely response and resolution of support tickets.
• Infrastructure Administration
  • Install, configure, and maintain Windows workstations, servers, and enterprise applications.
  • Administer Microsoft 365, Active Directory, Azure Active Directory, Exchange Online, Teams, SharePoint, and OneDrive.
  • Manage user accounts, security groups, permissions, and access controls.
  • Support virtualization, backup systems, file servers, and storage solutions.
  • Assist with network equipment including switches, wireless access points, VPNs, and firewalls.
• Cybersecurity & Compliance
  • Implement and monitor cybersecurity best practices.
  • Assist with endpoint protection, vulnerability remediation, MFA, and identity management.
  • Monitor system health and security alerts.
  • Support disaster recovery planning and backup validation.
  • Ensure compliance with company IT policies and regulatory requirements.
• Project Management
  • Lead or participate in IT infrastructure upgrades, system implementations, and technology rollouts.
  • Coordinate hardware refresh initiatives and software deployments.
  • Document system configurations, procedures, and technical standards.
  • Recommend technology improvements that enhance productivity and security.
• Asset & Vendor Management
  • Maintain IT asset inventory, lifecycle management, and equipment standards.
  • Coordinate with vendors for hardware procurement, software licensing, warranty support, and maintenance.
  • Track technology expenditures and recommend cost-effective solutions.
• Team Leadership
  • Mentor junior IT technicians and provide technical guidance.
  • Develop knowledge base articles and standard operating procedures.
  • Assist in training employees on technology tools and cybersecurity awareness.

Requirements

• Education: Associate or bachelor's degree in information technology, Computer Science, or related field preferred. Equivalent combination of education and experience will be considered.
• Experience:
  • 5 years of progressive IT support experience.
  • Experience supporting a manufacturing or distribution environment preferred.
  • Experience administering Microsoft 365 and Active Directory.
  • Experience supporting Windows operating systems, networking, and enterprise infrastructure.
• Continuous learning mindset.
• Ability to work independently while collaborating across departments.

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k)
• Paid Time Off (PTO)
• Company Paid Holidays
• Career Growth & Development