IT & Support Manager

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Content: Intro: "Why Bardavon? At Bardavon, we treat our people right..." This is about company culture. Could be "About the role"? Actually "Why Bardavon?" is about company. Could be "About the role" maybe not. But we have sections: "What You’ll Do" then sub-sections: IT Operations & Support, Identity & Access Management, Microsoft 365 Administration, Endpoint & Device Management, Security & Compliance Support, Vendor & Technology Management, Team Leadership. Those are responsibilities. Then "Must Have’s" list of requirements. Then "Nice To Have’s" list of qualifications/skills. Then "Physical Demands and Work Environment" maybe could be part of Requirements? But we can include as part of Requirements or maybe as a separate section? The instruction says only include sections when posting has real specific content. Physical Demands is specific content. Could be part of Requirements or maybe a separate section like "Work Environment". But we only have allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content to these. We have: - About the role: could include the intro "Why Bardavon?" and maybe description of role overview. The "What You’ll Do" intro paragraph: "The IT & Support Manager is responsible for the day-to-day operation, security, and support of Bardavon’s corporate technology environment." That's also responsibilities. But we can put overview in About the role. - Responsibilities: list of duties: IT Operations & Support, Identity & Access Management, Microsoft 365 Administration, Endpoint & Device Management, Security & Compliance Support, Vendor & Technology Management, Team Leadership. Each with bullet points. - Requirements: Must Have’s list. - Qualifications/Skills: Nice To Have’s list could be split into Qualifications and Skills. But we can combine into Qualifications (maybe includes certifications) and Skills (maybe technical skills). However we need to decide. We have Nice To Have’s: Experience supporting HIPAA, SOC 2, or other compliance requirements. Experience in a healthcare, health technology, or other regulated environment. Experience with PowerShell, Bash, or other scripting and automation tools. Microsoft certifications, including: Microsoft 365 Certified: Administrator Expert (MS-102) Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) Microsoft Certified: Identity and Access Administrator Associate (SC-300) JAMF certification or equivalent experience. Experience with Jira, Salesforce, Mirth, CloudCall, GoAnywhere, or similar enterprise applications. Experience supporting hybrid or distributed workforces. Experience managing IT vendors and external service providers. We could put these under Qualifications (certifications, experience) and Skills (scripting, tools). But we can also just put all under Qualifications. However we have both Qualifications and Skills headings allowed. Might be better to separate: Qualifications: certifications, experience in healthcare, compliance, hybrid workforce, vendor management. Skills: scripting (PowerShell, Bash), experience with specific enterprise apps (Jira, Salesforce, etc). But the instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine Nice To Have’s into one section, either Qualifications or Skills. Since we already have Requirements (Must Have), we could put Nice To Have’s under Qualifications (as additional qualifications). Or we could put under Skills. But we need to decide. We also have Benefits: The posting mentions "Bardavon offers a complete benefits package, including medical, dental, and vision insurance; 401(k) with company match; and generous paid time off." Also earlier: "The range of base salary for this role is between $90,000 to $110,000 plus benefits." So we have Pay and Benefits. Schedule: "This role is hybrid, 1-2 days/week in the office." So we have Schedule. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. We need to ensure we don't include empty sections. Now we need to format: - Use

for section headings. - Use

• for any list of duties/requirements/benefits. - Use

  for prose. We must not repeat job title as heading. The job title is "IT & Support Manager". Not to be used as heading. We must not put Job ID/requisition numbers as headings. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. At end there is "EOE M/F/D/" which is EEO boilerplate; remove. Also "Please note that base salary is a guideline..." is part of compensation description; we can keep that as prose under Pay. Also "Timeline Our Talent Acquisition team will review your resume and respond..." is application instructions; remove. Also "We do Workers’ Comp differently..." is company description; could be part of About the role? Might be considered boilerplate? It's describing the company; but it's not generic legal; it's substantive about the company. Could keep under About the role. But we need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the company description "We do Workers’ Comp differently..." as part of About the role. Also "Bardavon Health Innovations is a proactive Workers’ Compensation partner..." is also substantive. Now we need to extract content. Let's parse sections: **Why Bardavon? At Bardavon, we treat our people right. We hire exceptional people who are exceptional at their jobs. We are dreamers. We are driven, idealistic, committed, and optimistic. As a company, we are irreverent about the status quo and confident in our ability to change the Workers’ Compensation industry and healthcare in America.** That's company culture. **What You’ll Do** intro paragraph: "The IT & Support Manager is responsible for the day-to-day operation, security, and support of Bardavon’s corporate technology environment. This role manages corporate systems, end-user devices, identity and access, Microsoft 365 services, endpoint management, and Help Desk operations to ensure employees have secure, reliable, and effective technology to perform their work. The IT & Support Manager will oversee the deployment, configuration, management, and security of corporate devices across Bardavon’s hybrid workforce. This includes administration of Microsoft Active Directory, Microsoft Entra, Microsoft 365, Microsoft Intune, JAMF, and related technology and security platforms. As the leader of the IT and Support function, this role establishes and maintains technology standards, manages the employee technology lifecycle, resolves escalated technical issues, supports technology-related security and compliance requirements, and identifies opportunities to improve IT processes and the end-user experience. The IT & Support Manager will partner closely with Bardavon’s Technology team, business leaders, employees, and external technology partners to ensure technology solutions are secure, reliable, scalable, and aligned with organizational needs. This role is hybrid, 1-2 days/week in the office." That's a mix of responsibilities and schedule. We'll separate schedule later. Then we have subheadings with bullet-like paragraphs (not actual bullet list but each starts with a bold heading). We need to convert each to

  • items. Let's list each responsibility section with its content: **IT Operations & Support** - Manage the day-to-day operations of Bardavon’s IT and Support function. - Establish and maintain processes for IT support, issue escalation, resolution, and documentation. - Serve as an escalation point for complex technical issues. - Monitor and address recurring technology issues and identify opportunities for process improvement. - Maintain appropriate documentation, system standards, and IT procedures. - Provide guidance, training, and resources to employees to support effective use of Bardavon’s technology environment. - Partner with internal teams to understand technology needs and implement appropriate solutions. **Identity & Access Management** - Administer Microsoft Active Directory, including user provisioning, group management, Group Policy, Entra Connect, and security policies. - Administer Microsoft Entra, including user provisioning, group management, SSO, MFA, and Conditional Access. - Manage user and endpoint lifecycle processes, including onboarding, changes, and offboarding. - Implement and maintain identity and access management controls. - Support privileged access management and appropriate access controls. - Troubleshoot Microsoft 365 identity, access, and authentication issues. **Microsoft 365 Administration** - Administer and support Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, and Defender. - Monitor Microsoft 365 configuration, availability, and security settings. - Support Microsoft 365 security and access-related issues. - Assist with data protection capabilities, including DLP, retention policies, email security, and information protection. - Partner with business and clinical teams to support secure communication and data sharing. **Endpoint & Device Management** - Manage the lifecycle of Bardavon’s corporate laptops, desktops, mobile devices, and other end-user technology. - Configure, secure, deploy, maintain, and retire Windows, macOS, iOS, and Android devices. - Manage endpoint and mobile device management platforms, including Microsoft Intune and JAMF. - Establish and maintain device standards related to security, encryption, compliance, application management, and device restrictions. - Manage operating system and application installation, deployment, patching, and updates. - Monitor device compliance and address security or configuration issues. - Maintain accurate end-user technology inventory and lifecycle records. - Improve device onboarding, provisioning, and deployment processes. - Troubleshoot device configuration, application deployment, access, and performance issues. **Security & Compliance Support** - Support Bardavon’s technology-related security and compliance requirements. - Monitor and respond to end-user security incidents using tools such as Microsoft Defender, SentinelOne, LevelBlue, Microsoft Exchange, and related platforms. - Assist with containment and remediation of endpoint, identity, email, and access-related security incidents. - Organize and administer phishing awareness campaigns for employees. - Maintain appropriate endpoint, identity, and access security controls. - Support compliance requirements related to HIPAA, SOC 2, and other applicable regulatory or contractual requirements. - Generate and maintain reports and documentation related to device compliance and security controls. - Escalate significant security risks or incidents to appropriate Technology and leadership stakeholders. **Vendor & Technology Management** - Manage day-to-day relationships with IT vendors, managed service providers, and external technology partners. - Monitor vendor performance and service delivery. - Assist with technology purchasing, renewals, licensing, and equipment replacement. - Make recommendations regarding technology improvements, tools, and services. - Identify opportunities to consolidate, automate, or improve existing technology processes. **Team Leadership** - Manage and develop IT and Support team members. - Establish clear priorities and expectations for the team. - Monitor workload, service levels, and quality of support. - Foster a culture of accountability, responsiveness, collaboration, and continuous improvement. - Delegate responsibilities effectively while maintaining accountability for team outcomes. - Perform other duties and projects as assigned. Now Requirements (Must Have’s): - 3–5 years of experience in IT administration, IT operations, systems administration, or a related field. - 3+ years of experience administering Microsoft Active Directory and Microsoft Entra, including user provisioning, IAM, SSO, MFA, and Conditional Access. - 2+ years of hands-on experience with endpoint/mobile device management platforms, including Microsoft Intune and JAMF. - Strong working knowledge of Windows, macOS, iOS, and Android environments. - Experience managing Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, Teams, and Defender. - Experience managing endpoint security, compliance policies, application deployment, encryption