IT Support Engineer I, Ops Tech Solutions (OTS)

About the role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities

• Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Requirements

• High school or equivalent diploma
• 2+ years of professional experience
• Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of experience of troubleshooting in a multi-user high availability environment

Qualifications

• Possess and maintain a current, valid Driver License
• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating complex ideas to technical and non-technical audiences
• Experience managing multiple projects, prioritizing, planning, and managing time
• Experience with written and verbal communication and presentation
• Experience working independently with minimal supervision

Skills

• Network engineering and troubleshooting
• Data cabling and systems administration
• Networking (DNS, DHCP, SSL, OSI Model, and TCP/IP)
• PC repair, troubleshooting, deployment and liquidation
• IT client, server, and network service delivery
• Problem-solving and root cause analysis
• Project management and time management
• Communication skills (written and verbal)
• Independent work ability

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Casual dress code

Pay

The base salary range for this position is $25.00 - $41.00 USD hourly.

Schedule

Shifts lasting up to 12 hours.