IT Support Engineer I, Ops Tech Solutions (OTS)
About the role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.
Responsibilities
- Network engineering and troubleshooting
- Data cabling and systems administration in a variety of software and hardware environments
- Ensuring infrastructure networking and computing systems remain available during production hours
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintaining or creating policies, procedures, and processes
- Identifying root-causes of operational issues and process inefficiencies
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
- Supporting customers from multiple buildings in the area, as well as remote customers
- Traveling within your local or regional area to support our customers
Requirements
- High school or equivalent diploma
- 2+ years of professional experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
Qualifications
- Can provide valid Drivers License
- Fluent in Cisco/networking and either Linux and/or Microsoft
- Bachelor's degree in Computer Science or related technical field
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
- Experience in data center design, construction, operations, or facility maintenance
- Experience communicating technical concepts and processes using clear, simple language and visuals
- Experience managing multiple projects, prioritizing, planning, and managing time
- Proven ability to work successfully with limited supervision
Skills
- Network engineering and troubleshooting
- Data cabling and systems administration
- Networking (DNS, DHCP, SSL, OSI Model, TCP/IP)
- PC repair, troubleshooting, deployment and liquidation
- IT client, server, and network service delivery
Benefits
- Comprehensive healthcare benefits starting on Day 1
- Matching 401(k) program
- Up to 20 weeks of paid parental leave
- Casual dress code
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Schedule
Shifts lasting up to 12 hours.