IT Support Engineer I, Ops Tech Solutions (OTS)

About the role

OTS provides nonstop global IT support to Amazon Operations. This role involves implementing technical solutions and providing high-quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area.

Responsibilities

• Network engineering and troubleshooting
• Data cabling and systems administration in a variety of software and hardware environments
• Ensuring infrastructure networking and computing systems remain available during production hours
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
• Managing local technical projects
• Maintaining or creating policies, procedures, and processes
• Identifying root-causes of operational issues and process inefficiencies
• Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours
• Supporting customers from multiple buildings in the area, as well as remote customers
• Traveling within your local or regional area to support our customers

Requirements

• High school or equivalent diploma
• 2+ years of professional experience
• Bachelor's degree or equivalent, or experience in one or more IT related fields including networking, Linux administration, Microsoft administration, and/or Cisco network configuration and management
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience

Qualifications

• Possess and maintain a current, valid Driver License
• Bachelor's degree in Computer Science, Information Technology, or a related field
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in data center design, construction, operations, or facility maintenance
• Experience communicating complex ideas to technical and non-technical audiences
• Proven ability to work successfully with limited supervision

Skills

• Excellent written and verbal communication skills

Benefits

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Pay

The base salary range for this position is $22.00 - $37.00 USD hourly.

Schedule

Shifts may vary based on business needs.