IT Support Engineer I, Ops Tech Solutions (OTS)

About The Role

As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer hardware, operating systems, or enterprise application software. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

Responsibilities

• Network engineering and troubleshooting, data cabling, and systems administration in a variety of software and hardware environments.
• Ensuring infrastructure networking and computing systems remain available during production hours.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
• Managing local technical projects.
• Maintaining or creating policies, procedures, and processes.
• Identifying root-causes of operational issues and process inefficiencies.
• Moving up to 49 lbs as well as standing and walking during shifts lasting up to 12 hours.
• Traveling up to 25% of the time.

Requirements

• High school or equivalent diploma.
• 2+ years of professional experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of IT client, server, and network service delivery experience.
• Fluent in Cisco/networking and either Linux and/or Microsoft.
• Possess and maintain a current, valid Driver License.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience in data center design, construction, operations, or facility maintenance.
• Experience communicating complex ideas to technical and non-technical audiences.
• Experience managing multiple projects, prioritizing, planning, and managing time.
• Experience with written and verbal communication and presentation.
• Experience working independently with minimal supervision.

Benefits

• Comprehensive healthcare benefits starting on Day 1 (medical, dental, vision, prescription, Basic Life & AD&D insurance, and options for Supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Sign-on payments and restricted stock units (RSUs).

Learn more about our benefits at Amazon Jobs Benefits.

Pay

USA, GA, Pooler - $25.48 - $41.68 USD hourly.