IT Support Eng II - AMZ10909.8
Troubleshooting difficult IT problems without SOPs
Troubleshooting difficult IT problems without SOPs.
Planning and coordinating CMs and CM templates
Planning and coordinating CMs and CM templates.
Collaborating with internal teams or vendors to execute projects
Collaborating with internal teams or vendors to execute projects.
Leading continuous improvement efforts
Leading continuous improvement efforts.
Auditing the quality of work performed and providing constructive feedback when necessary
Auditing the quality of work performed and providing constructive feedback when necessary.
Automating manual tasks; create/improve small tools that help make team operations more efficient
Automating manual tasks; create/improve small tools that help make team operations more efficient.
Serving as the first point of escalation
Serving as the first point of escalation.
Participating in hiring, training and development of others
Participating in hiring, training and development of others.
Ensuring infrastructure networking and computing systems remain available during production hours
Ensuring infrastructure networking and computing systems remain available during production hours.
Managing local technical projects
Managing local technical projects.
Maintaining or creating policies, procedures, and processes
Maintaining or creating policies, procedures, and processes.
Identifying root-causes of operational issues and process inefficiencies
Identifying root-causes of operational issues and process inefficiencies.
(40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year)
(40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year)
Basic Qualifications
- A Bachelor’s degree or foreign equivalent degree in Computer Science, Computer Engineering, Software Development, Game Development or related discipline and 1 year of experience in the job offered or a related occupation in software development or IT Support.
- 1 year of IT experience with client, server, and network service delivery.
- 1 year of experience with IT systems or in a commercial production environment.
- 1 year of experience networking concepts such as DNS, DHCP, SSL, OSI Model, or TCP/IP.
- 1 year of experience with Microsoft Administration, Linux Administration, or Cisco IOS (CLI).
- 1 year of experience troubleshooting in a multi-user high availability environment.
- 1 year of experience with PC repair, troubleshooting, deployment, and liquidation.
Preferred Qualifications
- All applicants must meet all the above listed requirements.