IT Support Associate II, OTS

About the Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Key Job Responsibilities

• Allocation, maintenance, and troubleshooting of IT equipment used in Amazon Operations facilities
• Handling support requests and procedures across the network
• Working on and completing assigned projects
• Assisting in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49 lbs, as well as stand and walk for 10–12 hours at a time, with or without reasonable accommodation

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line starting Day 1 of employment
• Casual dress code (jeans, t-shirts, sneakers, and sometimes a neon safety vest)

Pay

Starting pay: $25.86 - $44.13 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.