IT Support Associate II, OTS

About the role

Operations Technology Solutions (OTS) provides nonstop global IT support to Amazon Operations. As an IT Support Associate II, you will support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area across multiple technical disciplines. You will be encouraged to participate in career development opportunities. A day in the life: you’re the go‑to person for technology at your site, starting at 7:30 AM with a site walk, handling the local ticket queue, prioritizing incidents, and ensuring computers, scanners, printers, and networks are running.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support customers.

Requirements

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• Ability to lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach.
• 1+ years of Windows, Mac, or Linux operating‑systems support experience or equivalent experience.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware (installation), AWS, or other industry‑relevant certifications.

Benefits

• Competitive compensation package.
• Comprehensive healthcare benefits starting Day 1.
• Matching 401(k) program.
• Up to 20 weeks of paid parental leave.
• Casual dress code (jeans, t‑shirts, safety shoes, occasional neon safety vest).
• Employee Assistance Program (EAP), mental‑health support, medical advice line.

Pay

Starting hourly rate: $27.64 – $37.74 USD (based on experience, qualifications, and location).

Schedule

Monday through Friday, 7:30 AM to 4:00 PM.