IT Support Associate II, Ops Tech Solutions (OTS) - Fixed Field

About the role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines.

Responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.
• Flexibility with schedule, shift rotation between days & nights

Qualifications

• Experience troubleshooting and debugging technical systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Benefits

A day in the life Every day is a new adventure! From troubleshooting and resolving issues with existing IT equipment to deploying new technology solutions, there's never a dull moment. Your day might include:

• Racing against time to get a critical scanner back online
• Setting up new laptops for incoming associates
• Problem-solving network connectivity challenges
• Collaborating with teams to implement technology improvements
• Being the go-to tech expert for our operations teams

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.
• Flexibility with schedule, shift rotation between days & nights

Basic Qualifications

• Experience troubleshooting and debugging technical systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications