IT Support Associate II, Ops Tech Solutions (OTS)

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. We are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

Responsibilities include, but are not limited to:

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience in a dynamic environment with a high degree of customer service.
• Experience troubleshooting integrated and interdependent computer systems.
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience.
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.

Pay

Starting pay for this position is $23.00 - $37.00 USD hourly. Final starting pay will be based on factors including experience, qualifications, and location.

Benefits

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.