IT Support Associate II

OpsTech IT Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About the role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

Responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handles support requests and procedures across the network.
• Assist in training new hires.
• Continuous learning of new technologies.
• Ability to support customers from multiple buildings in the area, as well as remote customers.
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation.

Requirements

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Benefits

• Comprehensive healthcare benefits starting on Day 1
• Matching 401(k) program
• Up to 20 weeks of paid parental leave
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line

Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Pay

Starting pay for this position is $23.50 - $37.74 USD hourly (USA, IL, Matteson). Final starting pay will be based on factors including experience, qualifications, and location.

Schedule

Shifts lasting up to 12 hours.