IT Support Associate I

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, it employs over 19,000 professionals in more than 350 locations across six continents, delivering customized solutions and integrated information systems. The company emphasizes professionalism, leadership, a friendly environment, and promotes from within, with more than 50 % of employees staying five years or longer.

About the role

Early‑career technician delivering first‑level support; follows procedures, documents solutions, escalates appropriately, and supports routine maintenance with strong customer service. The role includes adhering to security/compliance requirements and contributing to procurement and vendor interactions under guidance.

Responsibilities

• Provide first‑level technical support for hardware, software, and network issues, ensuring timely resolution.
• Assist in system updates, patching, and basic configuration under supervision.
• Troubleshoot operating systems, enterprise applications, and peripheral devices.
• Document technical solutions and contribute to the knowledge base for recurring issues.
• Communicate technical information clearly to non‑technical users.
• Escalate complex issues promptly to senior technicians or relevant teams with detailed context.
• Deliver support with empathy and professionalism, ensuring a positive user experience.
• Respond to service requests promptly and keep users informed about resolution timelines.
• Analyze problems systematically to identify root causes and prevent recurrence.
• Prioritize tasks based on urgency and impact using logical reasoning.
• Follow established IT policies, security protocols, and compliance requirements.
• Log incidents and resolutions accurately in the ticketing system for audit purposes.
• Assist in periodic audits by providing required documentation and system checks.
• Support procurement processes by providing accurate specifications for IT equipment.
• Collaborate with vendors for warranty claims or repairs under guidance from senior staff.

Qualifications

• Manage operational effectiveness of branch hardware, including inventory, end‑of‑life, ordering, setup, and retirement.
• Troubleshoot software issues, roll out new software solutions, and ensure data backup, storage security, and effective use of technical solutions.
• Build and develop solutions with operational teams to drive efficiencies, automation, and productivity optimization.
• Experience with Windows 11 OS and PC troubleshooting; building PCs preferred.
• Knowledge of technology concepts such as PowerShell, networking, TCP/IP, cybersecurity, and cabling.
• Proficiency with Office, Exchange, and SharePoint.
• Effective problem‑solving skills and ability to handle multiple tasks/projects.
• Demonstrated customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Inquisitive and exploratory mindset.
• IT certifications (e.g., CompTIA, Cisco, Microsoft, VMware, Linux) considered a plus.

Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.