IT Support Assistant Hourly

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document, and resolve problems
• Performing simple repairs to computing and related equipment

CAMPUS SPECIFIC INFORMATION

Reporting to the Manager of Test Scheduling and Administration. The IT Support Assistant Hourly will perform the following duties:

• Set up Testing sessions for all exams administered at the Test Center, retrieve data, and maintain the score database
• Set up computerized test sessions, access score reports, profiles, and troubleshoot exam issues, all affiliated with the test vendor
• Communicate with all test vendors and IT departments
• Maintain and update an Admissions Office database as needed
• Maintain and update the CUNYFirst test score screen
• Follow up on all data transmissions with quality control checks
• Update the various testing software as needed
• Disburse test data as needed by students, faculty, and staff

MINIMUM QUALIFICATIONS

• A High School Diploma, G.E.D., or equivalent
• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
• Demonstrated English Language proficiency
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions

BENEFITS

• CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification.
• Employees are also offered pension and Tax-Deferred Savings Plans.
• Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits.
• Health benefits are also extended to retirees who meet the eligibility criteria.