IT Support Analyst - Ridgeland, MS

About the role

Butler Snow LLP is seeking a forward-thinking, tech-savvy professional to join our team as a IT Support Analyst in our Ridgeland, MS office.

Responsibilities

• Diagnose and resolve issues associated with Firm software applications and operating systems
• Diagnose and resolve firm owned hardware device issues (terminals, desktops, laptops, conference room technology, phone handsets)
• Create knowledgebase KB articles, as required to equip Helpdesk to resolve issues in the future without requiring escalation
• Work with other IT teams to track recurring technology issues to resolution
• Utilize vendor support as needed
• Identify and recommend production customizations and enhancements
• Assist with implementation of new technology deployments or upgrades
• Participate in after-hours on-call rotation for Helpdesk emergency tickets
• Configure integrated conference room technology, including equipment installation and troubleshooting

Requirements

• Strong problem solving and analytical skills, organizational skills, and attention to detail
• Prioritize providing a solution to the requester minimizing disruption, but tracking long term issues to full resolution to avoid future recurrences
• Exhibit good judgment, diplomacy, and tact while working with both internal and external contacts
• Maintain a high level of professionalism, integrity, and discretion in interactions with internal and external contacts
• Able to organize and prioritize personal workload in a fast-paced work environment
• Working knowledge of various operating platforms ex. (Windows, MacOS, iOS, Android)

Qualifications

• Excellent oral and written communication skills

Skills

• Strong problem solving and analytical skills
• Organizational skills
• Attention to detail
• Customer service skills
• Patience and understanding
• Good judgment, diplomacy, and tact
• Professionalism, integrity, and discretion
• Working knowledge of various operating platforms
• Excellent oral and written communication skills

Benefits

• Medical, Dental and Vision with wellness component
• Free Telehealth coverage
• Caretaker Support
• Parental Leave
• MilkStork Discount Gym Memberships
• Generous Paid Time Off Plus Paid Holidays
• Tuition Reimbursement
• In-house training and development

Pay

Details TBD

Schedule

Details TBD