IT Support Analyst - Plum Market Corporation, Inc.

Why Work at Plum Market?

• Grow Your Passion – Learn about great food while advancing your skills and knowledge.
• Career Growth Opportunities – As a growing company, we provide promotional pathways, so you can grow with us!
• Comprehensive Benefits Package – Medical, dental, and vision coverage for you and your family.
• 401(k) with Company Match – Available after just six months.
• Team Member Discounts – Enjoy 20% off grocery purchases and 50% off Team Member meals.

IT Support Analyst

• Serves as a primary resource for help desk support, point-of-sale system maintenance, user access, equipment setup, and IT process improvement.
• Works closely with Team Members, Leadership, managed service providers, and security partners to resolve technical issues and help maintain reliable, secure systems.

Who You Are

• Model and provide exceptional Guest Service.
• Have a love of natural, organic, and local food.
• Be detail-oriented, organized, and comfortable managing multiple priorities.
• Be analytical, resourceful, and committed to finding practical solutions.
• Communicate technical information clearly to Team Members and Leadership.
• Be eager to expand your knowledge of technology, systems, and IT best practices.

What You Will Bring

• Experience working in a help desk or technical support environment.
• Experience troubleshooting Windows and iOS devices, printers, phones, peripheral equipment, and network connectivity.
• Familiarity with enterprise networking, virtual private networks (VPNs), firewalls, and network traffic monitoring.
• Proficiency with Microsoft 365 applications; experience with Microsoft Intune, SharePoint, and Active Directory is preferred.
• Ability to learn and support multiple point-of-sale and e-commerce platforms; experience with LOC Store Management Suite, Square, Toast, Xenial, or Magento is a plus.
• Knowledge of security alert monitoring and basic incident-remediation practices.
• Strong analytical, troubleshooting, and process-improvement skills.
• Able to accurately compile, organize, and transfer data between systems.
• Excellent written and verbal communication skills.
• Able to participate in a rotating on-call weekend schedule and provide occasional after-hours support.
• Able to travel occasionally to Plum Market stores and satellite locations for support, upgrades, and new openings.

What You Will Do

• Manage and resolve issues submitted through the company help desk system, escalating matters to managed service providers when appropriate.
• Set up workstations, computers, and peripheral devices for Team Members.
• Install, configure, update, and troubleshoot software and hardware.
• Create and maintain user accounts, access, and permissions within Microsoft 365 and Active Directory.
• Configure and maintain SharePoint sites and related access.
• Maintain accurate records of technology assets, assignments, repairs, replacements, and system changes.
• Enter and maintain data within point-of-sale and e-commerce platforms, including LOC Store Management Suite, Magento, Xenial, Toast, and Square.
• Support point-of-sale price maintenance and assist with the accuracy of system data.
• Maintain positive, professional, and productive relationships with Team Members, Leadership, vendors, and technology partners.