IT Support Analyst (Information Technology Support Analyst)

Eckert and Ziegler Isotope Products provides sealed and unsealed radiation sources and materials for medical imaging, industrial measurement and analysis, oil well logging, calibration, environmental monitoring, pharmaceutical manufacturing, and non-destructive testing. The company also offers services for collection, recycling, and disposal of sources and low-activity waste, as well as medical and industrial irradiators.

About the role

The IT Support Analyst I provides first-level IT support for the business, handling initial triage of requests, troubleshooting, and resolution of common issues. For more complex problems, the role involves gathering information and escalating to Level 2 or 3 support analysts.

Responsibilities

• Triage, categorize, and resolve tickets in Freshservice, prioritizing routine requests and escalating complex or ambiguous issues to Level 2/3 Support Analysts with clear documentation of steps already taken.
• Manage user access requests and account lifecycle actions in a cloud-based Identity and Access Management (IAM) platform and Active Directory/Entra, including provisioning, deprovisioning, group membership, and permission changes following documented approval workflows.
• Handle password resets and MFA troubleshooting (IAM), and support MDM device enrollment and ongoing management.
• Provision and troubleshoot common business software, following existing provisioning procedures.

Benefits

• 100% employer-paid medical and dental
• 401(k) matching contribution
• Generous PTO and paid holidays
• Long-term disability, life, and AD&D insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Tuition reimbursement
• Profit-sharing program

Pay

$34.50 - $38.00 hourly (DOE)

Schedule

Onsite