IT Support Analyst I (Onsite Position)
O'Reilly Auto Parts · Springfield, MO · 1 mo ago
On-siteInformation TechnologyFull-time
About the role
The IT Support Analyst helps end-users resolve issues with computer hardware or software. This position responds to user inquiries, troubleshoot and diagnose problems, and identify solutions with IT equipment and applications.
Responsibilities
- Provide hardware, software, and end-user support for unresolved queries in line with documented procedures and service-level targets to support the business effectively.
- Provide first level troubles