IT Support Analyst

About Us

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint. We believe technology changes the world for the better!

Overview

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities—from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Key Responsibilities

• Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities
• Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides
• Create and maintain user guides and internal support documentation
• Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair
• Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems
• Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses
• Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID
• Troubleshoot Microsoft 365 service issues and support end-user collaboration tools
• Monitor Microsoft 365 service health and system notifications
• Aid in Microsoft 365 tenant configuration, policy management, and service optimization initiatives
• Track and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms
• Provide first-level support and troubleshooting for servers, virtual machines, and network infrastructure
• Escalate complex infrastructure issues to the Infrastructure team
• Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance
• Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently

Requirements

• 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID
• Experience managing Microsoft 365 licenses, mailboxes, distribution groups, and shared mailboxes
• Familiarity with Microsoft Intune, Windows Autopilot, and endpoint management
• Experience with Microsoft 365 administration and user management
• Experience using Microsoft 365 Admin Center, Exchange Admin Center, and Entra Admin Center
• 3+ years of IT support or IT operations experience in a business or enterprise environment
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications
• Familiarity with IT asset management and lifecycle management best practices
• Basic understanding of networking concepts, including TCP/IP, switches, Wi-Fi, and VoIP systems
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems)
• Experience supporting Warehouse Management Systems (WMS), ERP, CRM or logistics-related systems is a plus
• Basic PowerShell scripting knowledge is a plus
• Strong organizational, documentation, and communication skills
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to work independently while coordinating with cross-functional teams and vendors

Benefits

• Salary range: $75,000-$93,000
• Full paid medical, dental, and vision insurance (partial premium coverage for dependents)
• Employer quarterly contributions to 401k funds
• 15 days accrued vacation
• 11 paid holidays
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building events