IT Support Analyst 1

Columbus, Ohio – $22/hr

About the role

Our client is seeking an IT Support Analyst 1 to provide hands-on desktop and end-user support for internal users. This role is ideal for a troubleshooting-focused IT professional who enjoys resolving hardware, software, peripheral, and connectivity issues while continuing to expand their technical skill set.

Responsibilities

• Troubleshoot Windows 10 PCs, laptops, printers, scanners, Apple mobile devices, and other peripherals.
• Provide desktop and telephone support for hardware, software, networking, and connectivity issues.
• Install software and equipment and perform minor repairs to hardware and peripheral devices.
• Diagnose and resolve end-user issues, guiding users through clear troubleshooting and problem-solving steps.
• Use ticketing systems and technical knowledge bases to document, research, resolve, and escalate issues as appropriate.
• Perform maintenance, software installation, end-user support, and basic user training to support equipment and network performance.
• Independently image and reimage equipment in preparation for deployment.

Requirements

• 2+ years of experience as an IT Support Analyst, PC Support Technician, Help Desk Technician, Desktop Support Technician, or equivalent role.
• Strong hands-on knowledge of Windows 10 troubleshooting and support.
• Experience supporting PCs, laptops, printers, scanners