IT Support Agent

About the role

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join their dynamic team. This entry-level position on their Support Desk provides the opportunity to get started in the field of IT from the ground up.

Responsibilities

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support – configuration of wireless routers and access points
• Conduct peer-to-peer training and shadowing
• Manage basic logistics and inventory for enterprise-level clients

Requirements

• Passionate about technology with basic technical knowledge
• Comfortable providing phone support to clients
• Excellent customer service skills
• Clear written and verbal communication
• Capable of working a standard M-F work week (and very occasional nights/weekends)
• Local to the greater Orlando, FL area

Benefits

• Competitive compensation of $15-$16 per hour
• Health, vision, dental insurance
• Short and long-term disability
• Life insurance
• 401(k) plan with match
• Company-sponsored cell phone for personal use
• Friday Happy Hours
• Quarterly major events for team bonding

Pay

We offer competitive compensation of $15-$16 per hour.

Schedule

We have a standard M-F work week with occasional nights/weekends.

Qualifications

Local to the greater Orlando, FL area.