IT Strategic Advisor - Vermont

The Role

You will engage with clients at an executive level, connecting with the key decision maker for long-term technology planning. By meeting clients in Vermont regularly, you will bring forward insights, challenges and opportunities to align technology with client’s evolving goals.

Client Relationship

• Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use.
• Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client.
• Lead the contract renewal process for each client assigned to them and look for opportunities to grow our service scope with those clients.
• Explain risks and liabilities to clients about their technology state and decisions, and if appropriate, document the client’s decisions to manage VC3 risk and liability.
• Respond to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advise a client of an expected timeline or future meeting where they will address the client’s need.

Client Road Mapping/Budgeting

• Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state.
• Lead the development and progress of client’s technology road map and IT budget.
• Support prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions.
• Support the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved.

Client Meeting

• Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3.
• The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them.
• Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client.

Technology Awareness

• Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment.
• Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need.
• Maintain awareness and understanding of client industries sufficient to provide sound guidance on technology investment options.

What’s In It For You

• Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs.
• Well-being & Support – Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
• People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.