IT Sr. Project Manager

Duties And Responsibilities

• Manages IT operations, infrastructure, software development, and/or telephony projects.
• Develops project plans, goals, and budgets; identifies resources needed.
• Develops schedules and methods for measuring results.
• Guides and performs strategic analysis for the project.
• Organizes and manages all phases of the project to ensure on-time completion.
• Assembles and coordinates project team members; assigns individual responsibilities.
• Plans and oversees the preparation and dissemination of project communications.
• Led issue identification, tracking, escalation and resolution.
• Makes risk events before becoming issues and potential roadblocks.
• Schedules and or participate in recurring meetings to review and monitor project tasks and status.
• Facilitates planning and design reviews, reporting status, and obtaining sign-offs for appropriate phase-gates and change control.
• Tracks the build out of project testing and training needs.
• Tracks the execution of the legacy equipment decommissioning plans.
• Manage various PMO and IT growth and improvement projects, as assigned.

Experience & Education Requirements

• Minimum 4 year/Bachelors Degree or equivalent education and experience.
• PMP strongly preferred; Scrum Master or Agile certification preferred – or ability to obtain within one year of hire.
• Minimum 6 years of experience in IT project management experience in a highly collaborative IT environment required, including a minimum of 4 years of experience leading the planning and management of all sizes of infrastructure, network, cloud, datacenter, SaaS, software development and IT/IS support projects.

Knowledge, Skills & Abilities

• Experience in Project Portfolio Management methodology.
• Proficiency with project management tools, such as Jira, Confluence, SharePoint and Smartsheet.
• Experience in IT release planning, change management, and coordination of release activities required.
• Some experience with SQL server and Microsoft Azure technologies preferred.
• Strong problem-resolution and analytical skills required.
• Excellent communication and interpersonal skills required.
• Flexible and adaptable in regard to learning, task assignments, and learning new technologies required.
• Understanding of Software Development Lifecycle or other iterative development practices and tools, required.
• Understanding of the value of commitments to delivery made by the project team.
• Proficiency in IT Systems and understanding of Networking and Computer Information Systems preferred.
• Experience in Information Security, Telephony and Call Centers preferred.
• Demonstrates accountability, monitoring and reporting on project health and progress; manage what is measured.
• Excellent written and oral communication skills; ability to communicate at all levels in the organization (with senior management, with technical and business-oriented project staff, with users and stakeholders).
• Ability to gain the confidence of the team as well as Executive-level stakeholders by communicating regularly, keeping commitments and delivering as promised.
• Ability to foster buy-in and cooperation through persuasion, influence, and persistence.
• Strong analytical and facilitation skills.
• Ability to use SQL databases.
• Able to work effectively independently, and as a member of a team, such as BAs, Product Owners, Developers, and SW Testers.
• Ability to negotiate with peers and superiors to ensure the work gets done.
• Able to easily multitask.
• Well-organized and capable of tracking, managing, and resolving issues on multiple projects simultaneously.
• Self-motivated, professional, flexible, comfortable with ambiguity in a diverse organizational environment.
• Continuous learner.
• Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.