IT Specialist - NREC

About the role

The IT Support Associate will play a crucial role in the strategic growth of the Information and Operational Technology (IT *and* OT) systems at the National Robotics Engineering Center (NREC) at Carnegie Mellon University. This position involves working closely with development teams to support the deployment of new automation and science capabilities.

Responsibilities

• Account management
• Handle first level support of service requests for the Biological and Chemical Innovation Laboratory
• Manage technology including laptops/desktops, servers, printers, networks, and business production software
• Track inventory and use provided tools to resolve issues
• Communicate with software and hardware vendors to resolve issues
• Use ticketing system and communicate face to face to resolve the needs of the organization
• Collaborate with development teams to bring new capabilities online
• Take initiative, be curious, and report findings to senior staff and development teams

Requirements

• Diagnose hardware and software problems on endpoint computing
• Manage computer and domain accounts
• Work with commercial and in-house software to meet requests
• Install computer equipment in offices including computer towers and monitors
• Manage support requests with staff and vendors as well as internal customers

Qualifications

• Adaptability and openness to change as the department and organization evolve
• Ability to work well with others and/or part of a team
• Able to maintain confidentiality with sensitive information, and use appropriate discretion
• Close attention to detail and ability to maintain accurate and detailed reports and records
• Work well under pressure with frequent interruptions while meeting deadlines

Additional Job Description Components

• Successful pre-employment background check
• Must be a US person

Benefits

As an IT Support Associate at NREC, you will enjoy a comprehensive range of benefits including:

• Comprehensive medical, prescription, dental, and vision insurance
• A generous retirement savings program with employer contributions
• A free Pittsburgh Regional Transit bus pass
• Access to our Family Concierge Team to help navigate childcare needs
• Fitness center access
• And much more!