IT Specialist (Infrastructure Facilities) - Office of the Chief Information Officer

About the role

As an IT Specialist (Infrastructure Facilities), you will work across GSA IT organizations providing project management support. The position is located in the Office of Digital Infrastructure Technologies, Infrastructure Facilities Branch, which implements, operates, maintains, and supports mission critical systems and applications. This position can be filled in any of the following locations: Washington, DC; Kansas City, MO; Fort Worth, TX; Tacoma, WA; Lakewood, CO; or Raleigh, NC.

Responsibilities

• Serves as an expert in the Information Technology (IT) field and plays a key role in complex, sensitive, high-level IT work characterized by an exceptional degree of difficulty and responsibility; provides expert technical support, advice, guidance, and assistance to other IT personnel and IT management in the planning and integration of agency-wide and regional network hardware and software in relation to the upgrade and maintenance of new and existing systems and infrastructure.
• Represents the organization in meetings with representatives of industry, other agencies, public organizations, etc., to resolve problems, develop joint policies and standards and exchanges of information regarding areas of technical expertise; provides project leadership and IT subject matter expertise on GSA IT and customer engagement project teams and fact-finding plans involving multiple large-scale projects, designed to deliver IT and communication services on a nationwide and regional office basis.
• Provides technical support, advice, guidance, and assistance in planning and integrating agency-wide and regional network hardware and software related to upgrading and maintaining new and existing systems and infrastructure; works with policy officials to develop guidelines and procedures for the agency wide use and management of GSA IT digital and physical infrastructures; determines hardware, software and infrastructure needs and coordinates the deployment of required hardware, software and infrastructure to maintain the integrity and accessibility of systems, platforms, and data centers; monitors infrastructure performance, ensuring optimum performance is maintained at all times.
• Serves as a senior technical expert on identifying customer needs and requirements; analyzing system requirements; conducting and/or leading lower graded employees in completing IT tasks and projects, cost-benefit analyses, and other research projects; ensuring compliance with laws, regulations, policies, standards and procedures; troubleshoots and resolves complex technical IT issues and determines cost effective viable solutions.
• Serves as a Contracting Officer's Representative (COR) at a COR FAC II level or higher, monitoring contractor performance and reviewing deliverables; serves on acquisition development and proposal evaluation teams, ensuring procurements are performed accurately, adequately documented, and completed in a timely manner; identifies appropriate contractual vehicles (schedule contracts, blanket purchase agreements, multiple award contracts, specialized service contracts, etc.) to determine availability and prices of IT goods and services.

Requirements

• U.S. Citizens and Nationals (Residents of American Samoa and Swains Island)
• Meet all eligibility criteria within 30 days of the closing date
• Register with Selective Service if you are a male born after 12/31/1959
• Direct Deposit of salary check to financial organization required
• Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office.
• Serve a one year probationary period, if required
• Undergo and pass a background investigation (Tier 2 investigation level)
• Have your identity and work status eligibility verified if you are not a GSA employee (via Department of Homeland Security’s e-Verify system); any discrepancies must be resolved as a condition of continued employment

Qualifications

To evaluate your qualifications, your resume must clearly demonstrate how you meet the specialized experience described below. Your resume must not exceed two pages.

IT Specialist Competency Requirements (all 9 required)

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Decision Making – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Information Management – Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
• Interpersonal Skills – Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
• Oral Communication – Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
• Teamwork – Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
• Technical Competence – Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.

Specialized Experience Requirements (GS-13 level)

Applicants must have one year of specialized experience equivalent to the GS-12 level in the Federal service, including:

• Providing communication on project recommendations (e.g., explaining final suggestions, findings, and next steps) to inform stakeholders, guide decision-making, and ensure transparency throughout the project lifecycle.
• Implementing new technologies and integrating existing technologies for customers to save time, cut down on errors, and improve the user experience.
• Engaging in architectural and functional conversations and determining appropriate tools to meet customer demands and requirements (e.g., participating in projects to create new capabilities to meet policies and initiatives